different shipping amounts

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   We are experiencing an issue with shipping showing two different amounts on the e-mail receipt.  

The "order details" defaults to $1.00 while the "item details" shows a cost of $4.95 (which is correct, we use flat rate, per item shipping)    It occurs randomly, this item has been ordered without incident before.  Unfortunately, the grandtotal uses the $1.00 amount.

Using SCpro v5.0.4 and FrontPage 2002

Any thoughts?  Thanks... details follow:

Order Details

> Order #:  27

> Subtotal:  $19.95

> Taxes:  $0.00

> Shipping:  $1.00

> GrandTotal:  $20.95

>

>

> The items in your order are as follows:

>   -Sending 1 of Item # FWNFF; FrameWorks Custom Name Frame Insert Mat 

> with

Frame, Risa

>  Comments: none, Giftmessage: none, Subtotal: $19.95, Taxes: $0.00,

Shipping Cost: $4.95

>

>

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DDMD Members Profile Send Private Message Find Members Posts Add to Buddy List Newbie Joined: September/13/04 Location: United States Status: Offline Points: 17	Post Options Post Reply Quote DDMD Report Post Thanks(0) Quote Reply Topic: different shipping amounts Posted: December/03/04 at 8:10am
	We are experiencing an issue with shipping showing two different amounts on the e-mail receipt. The "order details" defaults to $1.00 while the "item details" shows a cost of $4.95 (which is correct, we use flat rate, per item shipping) It occurs randomly, this item has been ordered without incident before. Unfortunately, the grandtotal uses the $1.00 amount. Using SCpro v5.0.4 and FrontPage 2002 Any thoughts? Thanks... details follow: Order Details > Order #: 27 > Subtotal: $19.95 > Taxes: $0.00 > Shipping: $1.00 > GrandTotal: $20.95 > > > The items in your order are as follows: > -Sending 1 of Item # FWNFF; FrameWorks Custom Name Frame Insert Mat > with Frame, Risa > Comments: none, Giftmessage: none, Subtotal: $19.95, Taxes: $0.00, Shipping Cost: $4.95 > >

Techno Geek Members Profile Send Private Message Find Members Posts Add to Buddy List Admin Group Evil monkey living in my closet! Joined: March/11/04 Location: United States Status: Offline Points: 1206	Post Options Post Reply Quote Techno Geek Report Post Thanks(0) Quote Reply Posted: December/03/04 at 8:45am
	Is it doing per-product shipping? Or do you have your own shipping options setup in the database?
	Techno Geek Customer Support Engineer ComCity and SalesCart Technical Support

DDMD Members Profile Send Private Message Find Members Posts Add to Buddy List Newbie Joined: September/13/04 Location: United States Status: Offline Points: 17	Post Options Post Reply Quote DDMD Report Post Thanks(0) Quote Reply Posted: December/03/04 at 8:49am
	..per product.

Techno Geek Members Profile Send Private Message Find Members Posts Add to Buddy List Admin Group Evil monkey living in my closet! Joined: March/11/04 Location: United States Status: Offline Points: 1206	Post Options Post Reply Quote Techno Geek Report Post Thanks(0) Quote Reply Posted: December/03/04 at 9:48am
	But you have the shipping set to be based on per-product. Correct?
	Techno Geek Customer Support Engineer ComCity and SalesCart Technical Support

DDMD Members Profile Send Private Message Find Members Posts Add to Buddy List Newbie Joined: September/13/04 Location: United States Status: Offline Points: 17	Post Options Post Reply Quote DDMD Report Post Thanks(0) Quote Reply Posted: December/03/04 at 10:20am
	yes, and the shipping error happens randomly. This item has been purchased successfully before, its one of their most popular items. The errors have occurred on customer orders, not test orders, so I don't know if there is anything common to the ordering, browsing procedures, etc.

DDMD Members Profile Send Private Message Find Members Posts Add to Buddy List Newbie Joined: September/13/04 Location: United States Status: Offline Points: 17	Post Options Post Reply Quote DDMD Report Post Thanks(0) Quote Reply Posted: December/22/04 at 6:39pm
	an update, $1 shipping pops up on random items. We've seen it on about 6 out of 100 orders now. All are per-product shipping, items have shipping calculated correctly before, then randomly change to $1 shipping (while showing shipping correctly elsewhere in the order receipt). I've been through the manual... any thoughts would be appreciated! Thanks! - D