different shipping amounts
Printed From: SalesCart
Category: Legacy Products
Forum Name: SalesCart Standard / PRO / SQL
Forum Description: All questions pertaining to SalesCart Standard, PRO and SQL should be posted here.
URL: http://forum.salescart.com/forum/forum_posts.asp?TID=251
Printed Date: November/24/24 at 6:25am
Software Version: Web Wiz Forums 11.04 - http://www.webwizforums.com
Topic: different shipping amounts
Posted By: DDMD
Subject: different shipping amounts
Date Posted: December/03/04 at 8:10am
We are experiencing an issue with shipping showing two different amounts on the e-mail receipt.
The "order details" defaults to $1.00 while the "item details" shows a cost of $4.95 (which is correct, we use flat rate, per item shipping) It occurs randomly, this item has been ordered without incident before. Unfortunately, the grandtotal uses the $1.00 amount.
Using SCpro v5.0.4 and FrontPage 2002
Any thoughts? Thanks... details follow:
Order Details
> Order #: 27
> Subtotal: $19.95
> Taxes: $0.00
> Shipping: $1.00
> GrandTotal: $20.95
>
>
> The items in your order are as follows:
> -Sending 1 of Item # FWNFF; FrameWorks Custom Name Frame Insert Mat
> with
Frame, Risa
> Comments: none, Giftmessage: none, Subtotal: $19.95, Taxes: $0.00,
Shipping Cost: $4.95
>
>
-------------
Donna
|
Replies:
Posted By: Techno Geek
Date Posted: December/03/04 at 8:45am
Is it doing per-product shipping? Or do you have your own shipping options setup in the database?
-------------
Techno Geek
Customer Support Engineer
ComCity and SalesCart Technical Support
|
Posted By: DDMD
Date Posted: December/03/04 at 8:49am
Posted By: Techno Geek
Date Posted: December/03/04 at 9:48am
But you have the shipping set to be based on per-product. Correct?
-------------
Techno Geek
Customer Support Engineer
ComCity and SalesCart Technical Support
|
Posted By: DDMD
Date Posted: December/03/04 at 10:20am
yes, and the shipping error happens randomly. This item has been purchased successfully before, its one of their most popular items. The errors have occurred on customer orders, not test orders, so I don't know if there is anything common to the ordering, browsing procedures, etc.
-------------
Donna
|
Posted By: DDMD
Date Posted: December/22/04 at 6:39pm
an update, $1 shipping pops up on random items. We've seen it on about 6 out of 100 orders now. All are per-product shipping, items have shipping calculated correctly before, then randomly change to $1 shipping (while showing shipping correctly elsewhere in the order receipt). I've been through the manual... any thoughts would be appreciated! Thanks! - D
-------------
Donna
|
|