Another possible SC issue

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   Will and users,

We had a very unusual issue that I hope gets address.  Situation is:

A customer ordered product ABC for $50 and the card was accepted through Authorize.net and they printed the receipt.  Then the neighbor that doesn't have a computer uses the same computer 7 minutes later and orders the same ABC product for $50.  They also got accepted by Authorize.net and the order went through.  Well, unknowing we did send out one product but after a few weeks one customer called and we figures out through authorize that they both had the same orderid but only one showed up in our system.

Does SC have any way to handle this or and work in process for this?

Thanks.

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lleemon Members Profile Send Private Message Find Members Posts Add to Buddy List Groupie Joined: March/16/04 Location: United States Status: Offline Points: 41	Post Options Post Reply Quote lleemon Report Post Thanks(0) Quote Reply Topic: Another possible SC issue Posted: March/29/04 at 8:06am
	Will and users, We had a very unusual issue that I hope gets address. Situation is: A customer ordered product ABC for $50 and the card was accepted through Authorize.net and they printed the receipt. Then the neighbor that doesn't have a computer uses the same computer 7 minutes later and orders the same ABC product for $50. They also got accepted by Authorize.net and the order went through. Well, unknowing we did send out one product but after a few weeks one customer called and we figures out through authorize that they both had the same orderid but only one showed up in our system. Does SC have any way to handle this or and work in process for this? Thanks.

Techno Geek Members Profile Send Private Message Find Members Posts Add to Buddy List Admin Group Evil monkey living in my closet! Joined: March/11/04 Location: United States Status: Offline Points: 1206	Post Options Post Reply Quote Techno Geek Report Post Thanks(0) Quote Reply Posted: March/29/04 at 9:00pm
	Actually yes, Authorize.net is set to reject the same order ID that comes through twice. We didn't even have to do anything about that. I think this might have been because the customer might have possibly used the same browser window to place the order. If the session was kept alive on the server it would have definitely caused the issue. The default session timeout on IIS server is 20 minutes so this sort of adds up actually. Lowering the 20 minutes would solve the issue but if you have a customer that is slow, then they might run into other issues.
	Techno Geek Customer Support Engineer ComCity and SalesCart Technical Support

lleemon Members Profile Send Private Message Find Members Posts Add to Buddy List Groupie Joined: March/16/04 Location: United States Status: Offline Points: 41	Post Options Post Reply Quote lleemon Report Post Thanks(0) Quote Reply Posted: March/30/04 at 5:35am
	Will, You are correct. They did use the same browser/same session. I believe we are set at 30 minutes but I believe a session resets itself if they refresh? So if they hit refresh it goes back to 20 minutes. Isn't it 20 idle minutes then it's cleared? Thanks for the response.

Guests Members Profile Send Private Message Find Members Posts Add to Buddy List Guest Group	Post Options Post Reply Quote Guests Thanks(0) Quote Reply Posted: March/30/04 at 6:02pm
	The session should have been killed upon a complete order. The only thing I can think of that could have caused this is if the 1st shopper did not allow the checkout to complete. If the shopper does not see the receipt page, the session is still alive.