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Another possible SC issue

Printed From: SalesCart
Category: Legacy Products
Forum Name: SalesCart Standard / PRO / SQL
Forum Description: All questions pertaining to SalesCart Standard, PRO and SQL should be posted here.
URL: http://forum.salescart.com/forum/forum_posts.asp?TID=32
Printed Date: November/30/22 at 6:37pm
Software Version: Web Wiz Forums 11.04 - http://www.webwizforums.com


Topic: Another possible SC issue
Posted By: lleemon
Subject: Another possible SC issue
Date Posted: March/29/04 at 8:06am
Will and users,
We had a very unusual issue that I hope gets address. Situation is:

A customer ordered product ABC for $50 and the card was accepted through Authorize.net and they printed the receipt. Then the neighbor that doesn't have a computer uses the same computer 7 minutes later and orders the same ABC product for $50. They also got accepted by Authorize.net and the order went through. Well, unknowing we did send out one product but after a few weeks one customer called and we figures out through authorize that they both had the same orderid but only one showed up in our system.

Does SC have any way to handle this or and work in process for this?

Thanks.



Replies:
Posted By: Techno Geek
Date Posted: March/29/04 at 9:00pm
Actually yes, Authorize.net is set to reject the same order ID that comes through twice. We didn't even have to do anything about that. I think this might have been because the customer might have possibly used the same browser window to place the order. If the session was kept alive on the server it would have definitely caused the issue. The default session timeout on IIS server is 20 minutes so this sort of adds up actually. Lowering the 20 minutes would solve the issue but if you have a customer that is slow, then they might run into other issues.

-------------
Techno Geek
Customer Support Engineer
ComCity and SalesCart Technical Support


Posted By: lleemon
Date Posted: March/30/04 at 5:35am
Will,

You are correct. They did use the same browser/same session. I believe we are set at 30 minutes but I believe a session resets itself if they refresh? So if they hit refresh it goes back to 20 minutes.   Isn't it 20 idle minutes then it's cleared?

Thanks for the response.


Posted By: Guests
Date Posted: March/30/04 at 6:02pm
The session should have been killed upon a complete order. The only thing I can think of that could have caused this is if the 1st shopper did not allow the checkout to complete. If the shopper does not see the receipt page, the session is still alive.



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