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jimgub 
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Joined: April/15/04 Status: Offline Points: 32 |
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 Topic: Order received via email, but not in dbPosted: October/18/04 at 7:14am |
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In two different systems I have used SalesCart Pro, customers have received an order email, complete with billing info, but when we go to the order database, no record(s) of the transaction exists. This is a sporadic issue...
Any reason as to why this is the case. Are these valid orders? or abandoned orders? or? thx Jim |
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Techno Geek
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Evil monkey living in my closet! Joined: March/11/04 Location: United States Status: Offline Points: 1206 |
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Posted: October/18/04 at 2:30pm |
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Did you check the database file or check your order management?
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Techno Geek
Customer Support Engineer ComCity and SalesCart Technical Support |
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jimgub
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Posted: October/19/04 at 4:49am |
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Will,
I had originally checked with online mgmt only.. In looking at the database, the orders is in there but with no entry in the Subtotal field and a "0" entered for TotalTaxes... all other fields and table look OK... Evidently order mgmt must check for a valid subtotal... nd teh question remains how did the record get there like that... thx Jim |
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jimgub
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Posted: October/19/04 at 5:22am |
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Will,
I have confirmed that we can duplicate the problem.. we placed a few more orders, and in one case (same order each time) the subtotal field in the database did not get updated.. we received emails in all cases but are not able to view the one record w/o a subtotal in order mgmt... this is a problem for the customer obviously... Jim |
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jimgub
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Posted: October/21/04 at 7:18am |
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Will,
any advice as to what could be wrong..? another customer reported teh same problem.. different system/server.. same Sales Cart.. hmmm Jim |
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jimgub
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Posted: November/04/04 at 10:32am |
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Hello,
Is anyone from Sales Cart monitoring this chat room..? no response in a while, and as far as I can tell we have a bug in the code causing this problem. (Customers are not happy with the lack of response from me on this problem)... Jim |
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Techno Geek
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Evil monkey living in my closet! Joined: March/11/04 Location: United States Status: Offline Points: 1206 |
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Posted: November/04/04 at 4:25pm |
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I've seen this happen in some cases and they is no rhym or reason for it. Submit a support ticket and I'll send you a couple of files that may actually resolve this issue.
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Techno Geek
Customer Support Engineer ComCity and SalesCart Technical Support |
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Order received via email, but not in db
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