Order received via email, but not in db
Printed From: SalesCart
Category: Legacy Products
Forum Name: SalesCart Standard / PRO / SQL
Forum Description: All questions pertaining to SalesCart Standard, PRO and SQL should be posted here.
URL: http://forum.salescart.com/forum/forum_posts.asp?TID=212
Printed Date: November/24/24 at 4:45am
Software Version: Web Wiz Forums 11.04 - http://www.webwizforums.com
Topic: Order received via email, but not in db
Posted By: jimgub
Subject: Order received via email, but not in db
Date Posted: October/18/04 at 7:14am
In two different systems I have used SalesCart Pro, customers have received an order email, complete with billing info, but when we go to the order database, no record(s) of the transaction exists. This is a sporadic issue...
Any reason as to why this is the case. Are these valid orders? or abandoned orders? or?
thx
Jim
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Replies:
Posted By: Techno Geek
Date Posted: October/18/04 at 2:30pm
Did you check the database file or check your order management?
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Techno Geek
Customer Support Engineer
ComCity and SalesCart Technical Support
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Posted By: jimgub
Date Posted: October/19/04 at 4:49am
Will,
I had originally checked with online mgmt only.. In looking at the database, the orders is in there but with no entry in the Subtotal field and a "0" entered for TotalTaxes... all other fields and table look OK... Evidently order mgmt must check for a valid subtotal... nd teh question remains how did the record get there like that...
thx
Jim
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Posted By: jimgub
Date Posted: October/19/04 at 5:22am
Will,
I have confirmed that we can duplicate the problem.. we placed a few more orders, and in one case (same order each time) the subtotal field in the database did not get updated.. we received emails in all cases but are not able to view the one record w/o a subtotal in order mgmt... this is a problem for the customer obviously...
Jim
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Posted By: jimgub
Date Posted: October/21/04 at 7:18am
Will,
any advice as to what could be wrong..? another customer reported teh same problem.. different system/server.. same Sales Cart.. hmmm
Jim
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Posted By: jimgub
Date Posted: November/04/04 at 10:32am
Hello,
Is anyone from Sales Cart monitoring this chat room..? no response in a while, and as far as I can tell we have a bug in the code causing this problem. (Customers are not happy with the lack of response from me on this problem)...
Jim
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Posted By: Techno Geek
Date Posted: November/04/04 at 4:25pm
I've seen this happen in some cases and they is no rhym or reason for it. Submit a support ticket and I'll send you a couple of files that may actually resolve this issue.
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Techno Geek
Customer Support Engineer
ComCity and SalesCart Technical Support
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