|
No Grand or Tax Totals on Receipt page |
Post Reply |
Author | |
ltanguay
Newbie Joined: May/02/04 Status: Offline Points: 2 |
Topic: No Grand or Tax Totals on Receipt page Posted: May/26/04 at 6:02pm |
When I run a test order, I am not able to get a Grand Total or Tax Total (under Summary of Charges section) on the receipt page. They don't appear in the merchant/customer email either. These totals are present on the confirm page. Any suggestions?
Also, on the merchant/customer email the shipping charge shows up as $0.00 even though there is a shipping charge. Suggestions? Thanks, Laura |
|
Techno Geek
Admin Group Evil monkey living in my closet! Joined: March/11/04 Location: United States Status: Offline Points: 1206 |
Posted: May/28/04 at 9:44am |
Do you have any support left? It sounds like a min-configuration in the global or salescart.asa file.
|
|
Techno Geek
Customer Support Engineer ComCity and SalesCart Technical Support |
|
ltanguay
Newbie Joined: May/02/04 Status: Offline Points: 2 |
Posted: May/28/04 at 3:17pm |
I'm not sure. I just recently purchased the transaction and ASPMail plug-ings and I thought those purchases came with additional 30 day support. I asked support about this, but no reply. Can you help?
Thanks, Laura |
|
Techno Geek
Admin Group Evil monkey living in my closet! Joined: March/11/04 Location: United States Status: Offline Points: 1206 |
Posted: June/01/04 at 8:51am |
Those purchases don't really qualify you for the main software support. However, if you submit a ticket, we'll make the exception.
Please make sure that when you submit your ticket you include the website username/password and the steps to reproduce the problem. The more descriptive you are the faster we can troubleshoot the issue. |
|
Techno Geek
Customer Support Engineer ComCity and SalesCart Technical Support |
|
progressive1
Newbie Joined: April/09/05 Status: Offline Points: 3 |
Posted: April/15/05 at 1:04pm |
Did you find a solution to this problem? I am having the same problem.
Mike |
|
Techno Geek
Admin Group Evil monkey living in my closet! Joined: March/11/04 Location: United States Status: Offline Points: 1206 |
Posted: April/15/05 at 4:29pm |
Take a look at the following topic: http://forums.salescart.com/forum_posts.asp?TID=331&TPN=1
|
|
Techno Geek
Customer Support Engineer ComCity and SalesCart Technical Support |
|
Post Reply | |
Tweet
|
Forum Jump | Forum Permissions You cannot post new topics in this forum You cannot reply to topics in this forum You cannot delete your posts in this forum You cannot edit your posts in this forum You cannot create polls in this forum You cannot vote in polls in this forum |