No Grand or Tax Totals on Receipt page
Printed From: SalesCart
Category: Legacy Products
Forum Name: SalesCart Standard / PRO / SQL
Forum Description: All questions pertaining to SalesCart Standard, PRO and SQL should be posted here.
URL: http://forum.salescart.com/forum/forum_posts.asp?TID=105
Printed Date: May/17/24 at 5:22am
Software Version: Web Wiz Forums 11.04 - http://www.webwizforums.com
Topic: No Grand or Tax Totals on Receipt page
Posted By: ltanguay
Subject: No Grand or Tax Totals on Receipt page
Date Posted: May/26/04 at 6:02pm
When I run a test order, I am not able to get a Grand Total or Tax Total (under Summary of Charges section) on the receipt page. They don't appear in the merchant/customer email either. These totals are present on the confirm page. Any suggestions?
Also, on the merchant/customer email the shipping charge shows up as $0.00 even though there is a shipping charge. Suggestions?
Thanks, Laura
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Replies:
Posted By: Techno Geek
Date Posted: May/28/04 at 9:44am
Do you have any support left? It sounds like a min-configuration in the global or salescart.asa file.
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Techno Geek
Customer Support Engineer
ComCity and SalesCart Technical Support
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Posted By: ltanguay
Date Posted: May/28/04 at 3:17pm
I'm not sure. I just recently purchased the transaction and ASPMail plug-ings and I thought those purchases came with additional 30 day support. I asked support about this, but no reply. Can you help?
Thanks, Laura
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Posted By: Techno Geek
Date Posted: June/01/04 at 8:51am
Those purchases don't really qualify you for the main software support. However, if you submit a ticket, we'll make the exception.
Please make sure that when you submit your ticket you include the website username/password and the steps to reproduce the problem. The more descriptive you are the faster we can troubleshoot the issue.
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Techno Geek
Customer Support Engineer
ComCity and SalesCart Technical Support
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Posted By: progressive1
Date Posted: April/15/05 at 1:04pm
Did you find a solution to this problem? I am having the same problem.
Mike
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Posted By: Techno Geek
Date Posted: April/15/05 at 4:29pm
Take a look at the following topic: http://forums.salescart.com/forum_posts.asp?TID=331&TPN=1 - http://forums.salescart.com/forum_posts.asp?TID=331&TPN=1
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Techno Geek
Customer Support Engineer
ComCity and SalesCart Technical Support
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