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Server Error during Checkout

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Post Options Post Options   Thanks (0) Thanks(0)   Quote Encoder Quote  Post ReplyReply Direct Link To This Post Topic: Server Error during Checkout
    Posted: July/01/16 at 10:11am
During checkout an error "Object reference not set to an instance of an object" is being received. Our store ID is 289. The full text of the error is as follows:

Server Error in '/checkout20' Application.
Object reference not set to an instance of an object.
Description: An unhandled exception occurred during the execution of the current web request. Please review the stack trace for more information about the error and where it originated in the code.

Exception Details: System.NullReferenceException: Object reference not set to an instance of an object.

Source Error:


Line 1162:
Line 1163:            'update shipping amount
Line 1164:            Dim ShipChoice As HiddenField = TryCast(ShipGridView.SelectedRow.FindControl("ShipChoice"), HiddenField)


Source File: C:\Domains\SalesCart_Express\wwwroot\checkout20\Default.aspx.vb    Line: 1164

Stack Trace:



Edited by admin - July/13/16 at 7:42pm
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Post Options Post Options   Thanks (0) Thanks(0)   Quote Encoder Quote  Post ReplyReply Direct Link To This Post Posted: July/05/16 at 9:18pm
Just wondering if this issue is going to be addressed? Our store is unusable until this is resolved.
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Post Options Post Options   Thanks (0) Thanks(0)   Quote Encoder Quote  Post ReplyReply Direct Link To This Post Posted: July/11/16 at 9:53am
It's been 10 days since this issue was posted and still no reply. My store is not usable at this point. Is an admin going to respond??
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Post Options Post Options   Thanks (0) Thanks(0)   Quote admin Quote  Post ReplyReply Direct Link To This Post Posted: July/13/16 at 7:52pm
It looks like you haven't set up any shipping at all.

You need to setup real time shipping, or fixed shipping or some kind of shipping.   We'll have this escalated to more gracefully fail and basically say:

You have no shipping configured!

Edited by admin - July/13/16 at 7:53pm
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Post Options Post Options   Thanks (0) Thanks(0)   Quote Encoder Quote  Post ReplyReply Direct Link To This Post Posted: July/14/16 at 9:57am
I must be missing something here. My store has a number of fixed shipping choices, ranges and charges set up. We don't use real time shipping. What am I missing?
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Post Options Post Options   Thanks (0) Thanks(0)   Quote admin Quote  Post ReplyReply Direct Link To This Post Posted: July/14/16 at 12:42pm
We didn't see any when we reviewed your settings. Are you referring to this same store id? Can u get a screen capture of what you see and send send it as a pm?
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Post Options Post Options   Thanks (0) Thanks(0)   Quote Encoder Quote  Post ReplyReply Direct Link To This Post Posted: July/14/16 at 12:51pm
Yes, referring to store 289. I'll send screen shots as a PM right away.
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Post Options Post Options   Thanks (0) Thanks(0)   Quote admin Quote  Post ReplyReply Direct Link To This Post Posted: July/14/16 at 8:27pm
Ok, this first version of SalesCart Cloud only came out to support "fixed shipping" with weight comparison. We see that you are trying to use "value" and not weight. So this is a new feature. However, we are working to add it for you. It shouldn't be too hard to do. However, it will probably take a few days. Please give us till next week to get this working for your fixed shipping based on value.

It is failing because it doesn't look like you put any weight at all in for your products.
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Post Options Post Options   Thanks (0) Thanks(0)   Quote admin Quote  Post ReplyReply Direct Link To This Post Posted: July/17/16 at 1:19pm
This has been corrected and the shopping cart now allows Value based fixed-shipping as you have configured the cart.
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