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Server Error during Checkout

Printed From: SalesCart
Category: SalesCart: Cloud
Forum Name: SalesCart Cloud: General
Forum Description: Install, Setup or general questions about SalesCart Cloud
Printed Date: September/29/23 at 4:24pm
Software Version: Web Wiz Forums 11.04 -

Topic: Server Error during Checkout
Posted By: Encoder
Subject: Server Error during Checkout
Date Posted: July/01/16 at 10:11am
During checkout an error "Object reference not set to an instance of an object" is being received. Our store ID is 289. The full text of the error is as follows:

Server Error in '/checkout20' Application.
Object reference not set to an instance of an object.
Description: An unhandled exception occurred during the execution of the current web request. Please review the stack trace for more information about the error and where it originated in the code.

Exception Details: System.NullReferenceException: Object reference not set to an instance of an object.

Source Error:

Line 1162:
Line 1163:            'update shipping amount
Line 1164:            Dim ShipChoice As HiddenField = TryCast(ShipGridView.SelectedRow.FindControl("ShipChoice"), HiddenField)

Source File: C:\Domains\SalesCart_Express\wwwroot\checkout20\Default.aspx.vb    Line: 1164

Stack Trace:

Posted By: Encoder
Date Posted: July/05/16 at 9:18pm
Just wondering if this issue is going to be addressed? Our store is unusable until this is resolved.

Posted By: Encoder
Date Posted: July/11/16 at 9:53am
It's been 10 days since this issue was posted and still no reply. My store is not usable at this point. Is an admin going to respond??

Posted By: admin
Date Posted: July/13/16 at 7:52pm
It looks like you haven't set up any shipping at all.

You need to setup real time shipping, or fixed shipping or some kind of shipping.   We'll have this escalated to more gracefully fail and basically say:

You have no shipping configured!

Posted By: Encoder
Date Posted: July/14/16 at 9:57am
I must be missing something here. My store has a number of fixed shipping choices, ranges and charges set up. We don't use real time shipping. What am I missing?

Posted By: admin
Date Posted: July/14/16 at 12:42pm
We didn't see any when we reviewed your settings. Are you referring to this same store id? Can u get a screen capture of what you see and send send it as a pm?

Posted By: Encoder
Date Posted: July/14/16 at 12:51pm
Yes, referring to store 289. I'll send screen shots as a PM right away.

Posted By: admin
Date Posted: July/14/16 at 8:27pm
Ok, this first version of SalesCart Cloud only came out to support "fixed shipping" with weight comparison. We see that you are trying to use "value" and not weight. So this is a new feature. However, we are working to add it for you. It shouldn't be too hard to do. However, it will probably take a few days. Please give us till next week to get this working for your fixed shipping based on value.

It is failing because it doesn't look like you put any weight at all in for your products.

Posted By: admin
Date Posted: July/17/16 at 1:19pm
This has been corrected and the shopping cart now allows Value based fixed-shipping as you have configured the cart.

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