California orders not working

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   Hello.

Our website has been working for the last 8 months or so, and we have one major issue: No one from California is able to place an order. They say that they get a blank screen at some point in the checkout process. Knowledge base article #5084 pertains to this issue I believe, accept we have no idea how to get into the shop.mdb to check it out or how to modify it. Can anyone help?

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cmhofer Members Profile Send Private Message Find Members Posts Add to Buddy List Newbie Joined: April/04/06 Location: United States Status: Offline Points: 2	Post Options Post Reply Quote cmhofer Report Post Thanks(0) Quote Reply Topic: California orders not working Posted: April/04/06 at 11:43am
	Hello. Our website has been working for the last 8 months or so, and we have one major issue: No one from California is able to place an order. They say that they get a blank screen at some point in the checkout process. Knowledge base article #5084 pertains to this issue I believe, accept we have no idea how to get into the shop.mdb to check it out or how to modify it. Can anyone help?

JasonJolliff Members Profile Send Private Message Find Members Posts Add to Buddy List Groupie Joined: November/05/05 Location: United States Status: Offline Points: 49	Post Options Post Reply Quote JasonJolliff Report Post Thanks(0) Quote Reply Posted: April/24/06 at 7:54am
	I had some problems with California when I first set up as well. It has something to do with the way it is configured in your Online Order Management interface. At lest that's where I fixed it at. Now I remember... My business is in Indiana and so I deleted the Ca tax code that was in there rather than change it to zero. It screwed things up deleting it. So just add Ca back in with the appropriate tax percentage (either 8.25% I believe or Zero). Edited by JasonJolliff

mikeb Members Profile Send Private Message Find Members Posts Add to Buddy List Admin Group Joined: March/17/04 Location: United States Status: Offline Points: 194	Post Options Post Reply Quote mikeb Report Post Thanks(0) Quote Reply Posted: April/24/06 at 10:02am
	Yes...I would try setting California Tax rate to 0. All states MUST be present. You cannot simply delete a viable tax location. It must be present and @ 0 zero, if you want folks to choose it but don't want any taxes there.

cmhofer Members Profile Send Private Message Find Members Posts Add to Buddy List Newbie Joined: April/04/06 Location: United States Status: Offline Points: 2	Post Options Post Reply Quote cmhofer Report Post Thanks(0) Quote Reply Posted: April/25/06 at 9:58am
	We took a look at the states listed in the taxes table in our online order management, and CA was missing. We added it in, and shortly thereafter recieved our first sucessful California order! Too bad it was missing to begin with. Thanks for the replies!

mikeb Members Profile Send Private Message Find Members Posts Add to Buddy List Admin Group Joined: March/17/04 Location: United States Status: Offline Points: 194	Post Options Post Reply Quote mikeb Report Post Thanks(0) Quote Reply Posted: April/25/06 at 10:04am
	It was not missing in the beginning. It is actually defaulted to 8.25% as Jason said as "demonstration" data. In the SQL version of SalesCart, the only time it would be missing is if you forget to load the demo and configuration data as a part of the initial database creation. In SalesCart PRO, someone would have had to manual go in there and delete it. Im glad you got your first Ca order....