Timeout Issues

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   I have been getting customers contacting me telling me that their shopping cart is timing out. I have the server set for sessions to last 600 minutes and I thought perhaps their browser privacy settings were too high but after some tests I am seeming this myself. What other areas should be check?

It is happening at the page after a user views their cart contents and click the "check out" as a new customer button. 

If anyone can be so kind to test it up to where a person enters their shipping info and see if they get the same error, I would greatly appreciate it. You can test using this link:

http://www.finerworks.com/test.asp

Thanks

Edited by FinerWorks.com

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FinerWorks.com Members Profile Send Private Message Find Members Posts Add to Buddy List Newbie Joined: May/18/04 Location: United States Status: Offline Points: 6	Post Options Post Reply Quote FinerWorks.com Report Post Thanks(0) Quote Reply Topic: Timeout Issues Posted: May/24/04 at 2:57pm
	I have been getting customers contacting me telling me that their shopping cart is timing out. I have the server set for sessions to last 600 minutes and I thought perhaps their browser privacy settings were too high but after some tests I am seeming this myself. What other areas should be check? It is happening at the page after a user views their cart contents and click the "check out" as a new customer button. If anyone can be so kind to test it up to where a person enters their shipping info and see if they get the same error, I would greatly appreciate it. You can test using this link: http://www.finerworks.com/test.asp Thanks Edited by FinerWorks.com

Techno Geek Members Profile Send Private Message Find Members Posts Add to Buddy List Admin Group Evil monkey living in my closet! Joined: March/11/04 Location: United States Status: Offline Points: 1206	Post Options Post Reply Quote Techno Geek Report Post Thanks(0) Quote Reply Posted: May/25/04 at 11:57am
	The session will break if you go from www.finerworks.com to finerworks.com So I started at http://www.finerworks.com/test.asp, added an item to the cart and went to: http://www.finerworks.com/cgi-bin/view1.asp but when I clicked on the "checkout" button it took me to https://finerworks.com/cgi-bin/details1.asp This is definitely going to break the session since the domain is losing the 'www.'
	Techno Geek Customer Support Engineer ComCity and SalesCart Technical Support

FinerWorks.com Members Profile Send Private Message Find Members Posts Add to Buddy List Newbie Joined: May/18/04 Location: United States Status: Offline Points: 6	Post Options Post Reply Quote FinerWorks.com Report Post Thanks(0) Quote Reply Posted: May/25/04 at 12:06pm
	Yeah. I figured that out myself also yesterday after posting so I made sure that a customer is moved away from the "www" when they add to cart. Thanks.