Timeout Issues
Printed From: SalesCart
Category: Legacy Products
Forum Name: SalesCart Standard / PRO / SQL
Forum Description: All questions pertaining to SalesCart Standard, PRO and SQL should be posted here.
URL: http://forum.salescart.com/forum/forum_posts.asp?TID=104
Printed Date: November/23/24 at 11:53pm
Software Version: Web Wiz Forums 11.04 - http://www.webwizforums.com
Topic: Timeout Issues
Posted By: FinerWorks.com
Subject: Timeout Issues
Date Posted: May/24/04 at 2:57pm
I have been getting customers contacting me telling me that their shopping cart is timing out. I have the server set for sessions to last 600 minutes and I thought perhaps their browser privacy settings were too high but after some tests I am seeming this myself. What other areas should be check?
It is happening at the page after a user views their cart contents and click the "check out" as a new customer button.
If anyone can be so kind to test it up to where a person enters their shipping info and see if they get the same error, I would greatly appreciate it. You can test using this link:
http://www.finerworks.com/test.asp - http://www.finerworks.com/test.asp
Thanks
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Your Pictures on Canvas
http://finerworks.com
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Replies:
Posted By: Techno Geek
Date Posted: May/25/04 at 11:57am
The session will break if you go from www.finerworks.com to finerworks.com
So I started at http://www.finerworks.com/test.asp, added an item to the cart and went to: http://www.finerworks.com/cgi-bin/view1.asp but when I clicked on the "checkout" button it took me to https://finerworks.com/cgi-bin/details1.asp
This is definitely going to break the session since the domain is losing the 'www.'
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Techno Geek
Customer Support Engineer
ComCity and SalesCart Technical Support
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Posted By: FinerWorks.com
Date Posted: May/25/04 at 12:06pm
Yeah. I figured that out myself also yesterday after posting so I made sure that a customer is moved away from the "www" when they add to cart.
Thanks.
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Your Pictures on Canvas
http://finerworks.com
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