Server Error during Checkout

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   During checkout an error "Object reference not set to an instance of an object" is being received.  Our store ID is 289.  The full text of the error is as follows:

Server Error in '/checkout20' Application.
Object reference not set to an instance of an object.
Description: An unhandled exception occurred during the execution of the current web request. Please review the stack trace for more information about the error and where it originated in the code.

Exception Details: System.NullReferenceException: Object reference not set to an instance of an object.

Source Error:

Line 1162:
Line 1163:            'update shipping amount
Line 1164:            Dim ShipChoice As HiddenField = TryCast(ShipGridView.SelectedRow.FindControl("ShipChoice"), HiddenField)

Source File: C:\Domains\SalesCart_Express\wwwroot\checkout20\Default.aspx.vb    Line: 1164

Stack Trace:

Edited by admin - July/13/16 at 7:42pm

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Encoder Members Profile Send Private Message Find Members Posts Add to Buddy List Groupie Joined: January/06/16 Location: Idaho Status: Offline Points: 72	Post Options Post Reply Quote Encoder Report Post Thanks(0) Quote Reply Topic: Server Error during Checkout Posted: July/01/16 at 10:11am
	During checkout an error "Object reference not set to an instance of an object" is being received. Our store ID is 289. The full text of the error is as follows: Server Error in '/checkout20' Application. Object reference not set to an instance of an object. Description: An unhandled exception occurred during the execution of the current web request. Please review the stack trace for more information about the error and where it originated in the code. Exception Details: System.NullReferenceException: Object reference not set to an instance of an object. Source Error: Line 1162: Line 1163: 'update shipping amount Line 1164: Dim ShipChoice As HiddenField = TryCast(ShipGridView.SelectedRow.FindControl("ShipChoice"), HiddenField) Source File: C:\Domains\SalesCart_Express\wwwroot\checkout20\Default.aspx.vb Line: 1164 Stack Trace: Edited by admin - July/13/16 at 7:42pm

Encoder Members Profile Send Private Message Find Members Posts Add to Buddy List Groupie Joined: January/06/16 Location: Idaho Status: Offline Points: 72	Post Options Post Reply Quote Encoder Report Post Thanks(0) Quote Reply Posted: July/05/16 at 9:18pm
	Just wondering if this issue is going to be addressed? Our store is unusable until this is resolved.

Encoder Members Profile Send Private Message Find Members Posts Add to Buddy List Groupie Joined: January/06/16 Location: Idaho Status: Offline Points: 72	Post Options Post Reply Quote Encoder Report Post Thanks(0) Quote Reply Posted: July/11/16 at 9:53am
	It's been 10 days since this issue was posted and still no reply. My store is not usable at this point. Is an admin going to respond??

admin Members Profile Send Private Message Find Members Posts Add to Buddy List Admin Group Forum Administrator Joined: March/11/04 Status: Offline Points: 329	Post Options Post Reply Quote admin Report Post Thanks(0) Quote Reply Posted: July/13/16 at 7:52pm
	It looks like you haven't set up any shipping at all. You need to setup real time shipping, or fixed shipping or some kind of shipping. We'll have this escalated to more gracefully fail and basically say: You have no shipping configured! Edited by admin - July/13/16 at 7:53pm

Encoder Members Profile Send Private Message Find Members Posts Add to Buddy List Groupie Joined: January/06/16 Location: Idaho Status: Offline Points: 72	Post Options Post Reply Quote Encoder Report Post Thanks(0) Quote Reply Posted: July/14/16 at 9:57am
	I must be missing something here. My store has a number of fixed shipping choices, ranges and charges set up. We don't use real time shipping. What am I missing?

admin Members Profile Send Private Message Find Members Posts Add to Buddy List Admin Group Forum Administrator Joined: March/11/04 Status: Offline Points: 329	Post Options Post Reply Quote admin Report Post Thanks(0) Quote Reply Posted: July/14/16 at 12:42pm
	We didn't see any when we reviewed your settings. Are you referring to this same store id? Can u get a screen capture of what you see and send send it as a pm?

Encoder Members Profile Send Private Message Find Members Posts Add to Buddy List Groupie Joined: January/06/16 Location: Idaho Status: Offline Points: 72	Post Options Post Reply Quote Encoder Report Post Thanks(0) Quote Reply Posted: July/14/16 at 12:51pm
	Yes, referring to store 289. I'll send screen shots as a PM right away.

admin Members Profile Send Private Message Find Members Posts Add to Buddy List Admin Group Forum Administrator Joined: March/11/04 Status: Offline Points: 329	Post Options Post Reply Quote admin Report Post Thanks(0) Quote Reply Posted: July/14/16 at 8:27pm
	Ok, this first version of SalesCart Cloud only came out to support "fixed shipping" with weight comparison. We see that you are trying to use "value" and not weight. So this is a new feature. However, we are working to add it for you. It shouldn't be too hard to do. However, it will probably take a few days. Please give us till next week to get this working for your fixed shipping based on value. It is failing because it doesn't look like you put any weight at all in for your products.

admin Members Profile Send Private Message Find Members Posts Add to Buddy List Admin Group Forum Administrator Joined: March/11/04 Status: Offline Points: 329	Post Options Post Reply Quote admin Report Post Thanks(0) Quote Reply Posted: July/17/16 at 1:19pm
	This has been corrected and the shopping cart now allows Value based fixed-shipping as you have configured the cart.