Abandoned orders � Order session time?

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   It defaults to 20 mins...not sec.

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mikeb Members Profile Send Private Message Find Members Posts Add to Buddy List Admin Group Joined: March/17/04 Location: United States Status: Offline Points: 194	Post Options Post Reply Quote mikeb Report Post Thanks(0) Quote Reply Topic: Abandoned orders � Order session time? Posted: July/17/06 at 9:16am
	It defaults to 20 mins...not sec.

jason2004 Members Profile Send Private Message Find Members Posts Add to Buddy List Groupie Joined: September/29/05 Status: Offline Points: 87	Post Options Post Reply Quote jason2004 Report Post Thanks(0) Quote Reply Posted: July/15/06 at 12:22am
	We are having a lot of abandoned orders. It looks like the customers were able to fill out shipping information, but for some reason they didn�t complete the order. Is this behavior has something to do with the order session time? I�ve seen this article in knowledge base: �Each customer order session is specified a certain amount of time. This value is the session timeout value. This value defaults to 20 seconds but can be set to any value on the server. The customer only has that specified time to complete the order. After that the session is expired, and the salecart software treats this order as "incomplete" or abandoned.�� I don�t think that 20 seconds is enough for customer to finish the order, particularly if they want to add another item in cart. Is there any setting where we can increase this time? If we have to contact our hosting provider to increase this time, what exactly should we ask them to do? Thank you, Jason Edited by jason2004