SalesCart Standard / PRO / SQL - Abandoned orders � Order session time?

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Abandoned orders � Order session time?

Printed From: SalesCart
Category: Legacy Products
Forum Name: SalesCart Standard / PRO / SQL
Forum Description: All questions pertaining to SalesCart Standard, PRO and SQL should be posted here.
URL: http://forum.salescart.com/forum/forum_posts.asp?TID=580
Printed Date: November/23/24 at 9:32pm
Software Version: Web Wiz Forums 11.04 - http://www.webwizforums.com

Topic: Abandoned orders � Order session time?

Posted By: jason2004
Subject: Abandoned orders � Order session time?
Date Posted: July/15/06 at 12:22am

We are having a lot of abandoned orders. It looks like the customers were able to fill out shipping information, but for some reason they didn�t complete the order.

Is this behavior has something to do with the order session time?
I�ve seen this article in knowledge base:

�Each customer order session is specified a certain amount of time. This value is the session timeout value. This value defaults to 20 seconds but can be set to any value on the server.
The customer only has that specified time to complete the order. After that the session is expired, and the salecart software treats this order as "incomplete" or abandoned.��

I don�t think that 20 seconds is enough for customer to finish the order, particularly if they want to add another item in cart.
Is there any setting where we can increase this time? If we have to contact our hosting provider to increase this time, what exactly should we ask them to do?

Thank you,
Jason

Replies:

Posted By: mikeb
Date Posted: July/17/06 at 9:16am

It defaults to 20 mins...not sec.