|
|
|
|
|
Post Reply 
|
| Author | |
Techno Geek 
Admin Group 
Evil monkey living in my closet! Joined: March/11/04 Location: United States Status: Offline Points: 1206 |
 Post Options
 Thanks(0)
 Quote Reply
 Topic: Order received via email, but not in dbPosted: November/04/04 at 4:25pm |
|
I've seen this happen in some cases and they is no rhym or reason for it. Submit a support ticket and I'll send you a couple of files that may actually resolve this issue.
|
|
|
Techno Geek
Customer Support Engineer ComCity and SalesCart Technical Support |
|
 |
|
|
jimgub
Newbie 
Joined: April/15/04 Status: Offline Points: 32 |
Post Options
Thanks(0)
Quote Reply
Posted: November/04/04 at 10:32am |
|
Hello,
Is anyone from Sales Cart monitoring this chat room..? no response in a while, and as far as I can tell we have a bug in the code causing this problem. (Customers are not happy with the lack of response from me on this problem)... Jim |
|
|
|
|
jimgub
Newbie
Joined: April/15/04 Status: Offline Points: 32 |
Post Options
Thanks(0)
Quote Reply
Posted: October/21/04 at 7:18am |
|
Will,
any advice as to what could be wrong..? another customer reported teh same problem.. different system/server.. same Sales Cart.. hmmm Jim |
|
|
|
|
jimgub
Newbie
Joined: April/15/04 Status: Offline Points: 32 |
Post Options
Thanks(0)
Quote Reply
Posted: October/19/04 at 5:22am |
|
Will,
I have confirmed that we can duplicate the problem.. we placed a few more orders, and in one case (same order each time) the subtotal field in the database did not get updated.. we received emails in all cases but are not able to view the one record w/o a subtotal in order mgmt... this is a problem for the customer obviously... Jim |
|
|
|
|
jimgub
Newbie
Joined: April/15/04 Status: Offline Points: 32 |
Post Options
Thanks(0)
Quote Reply
Posted: October/19/04 at 4:49am |
|
Will,
I had originally checked with online mgmt only.. In looking at the database, the orders is in there but with no entry in the Subtotal field and a "0" entered for TotalTaxes... all other fields and table look OK... Evidently order mgmt must check for a valid subtotal... nd teh question remains how did the record get there like that... thx Jim |
|
|
|
|
Techno Geek
Admin Group
Evil monkey living in my closet! Joined: March/11/04 Location: United States Status: Offline Points: 1206 |
Post Options
Thanks(0)
Quote Reply
Posted: October/18/04 at 2:30pm |
|
Did you check the database file or check your order management?
|
|
|
Techno Geek
Customer Support Engineer ComCity and SalesCart Technical Support |
|
|
|
|
jimgub
Newbie
Joined: April/15/04 Status: Offline Points: 32 |
Post Options
Thanks(0)
Quote Reply
Posted: October/18/04 at 7:14am |
|
In two different systems I have used SalesCart Pro, customers have received an order email, complete with billing info, but when we go to the order database, no record(s) of the transaction exists. This is a sporadic issue...
Any reason as to why this is the case. Are these valid orders? or abandoned orders? or? thx Jim |
|
|
|
|
Post Reply
|
|
Tweet
|
| Forum Jump | Forum Permissions You cannot post new topics in this forum You cannot reply to topics in this forum You cannot delete your posts in this forum You cannot edit your posts in this forum You cannot create polls in this forum You cannot vote in polls in this forum |
Order received via email, but not in db
Topic Options