Authorize Net Config

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   Hi,

I have been using SalesCart Pro, Transaction Plugin, Shipping plugin for Frontpage for a while now. We have been using Authorize Net fine. Lately, we need to switch a Credit Card transaction Merchant. As a result, it is necessary to to change to a new account in Authorize Net. A new account was created for us in Authorize Net. I used Transaction plugin to config our website to point to the new account. I put in the new Account Name  and password. However, I got an error page with Response Code 3 when placing orders with the site pointing to the new account. If I  switch the website to point  to the old account , orders can be placed. I have called Authorize Net and the Merchant. They said because our website is not configured right. I believe I have done what is necessary: Change Account Name, Password. I was told to put in Transaction Key. But we never used transaction key before. We have our own SSL certificate. I don't know when in the Transaction Plugin to put in transaction key. 

Besides changing Account Name and password, is there any steps I have missed?

Appreciate any advice!

Thanks!

Celine

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ghtyl Members Profile Send Private Message Find Members Posts Add to Buddy List Newbie Joined: April/06/04 Location: United States Status: Offline Points: 14	Post Options Post Reply Quote ghtyl Report Post Thanks(0) Quote Reply Topic: Authorize Net Config Posted: April/12/04 at 10:32am
	Hi, I have been using SalesCart Pro, Transaction Plugin, Shipping plugin for Frontpage for a while now. We have been using Authorize Net fine. Lately, we need to switch a Credit Card transaction Merchant. As a result, it is necessary to to change to a new account in Authorize Net. A new account was created for us in Authorize Net. I used Transaction plugin to config our website to point to the new account. I put in the new Account Name and password. However, I got an error page with Response Code 3 when placing orders with the site pointing to the new account. If I switch the website to point to the old account , orders can be placed. I have called Authorize Net and the Merchant. They said because our website is not configured right. I believe I have done what is necessary: Change Account Name, Password. I was told to put in Transaction Key. But we never used transaction key before. We have our own SSL certificate. I don't know when in the Transaction Plugin to put in transaction key. Besides changing Account Name and password, is there any steps I have missed? Appreciate any advice! Thanks! Celine

Techno Geek Members Profile Send Private Message Find Members Posts Add to Buddy List Admin Group Evil monkey living in my closet! Joined: March/11/04 Location: United States Status: Offline Points: 1206	Post Options Post Reply Quote Techno Geek Report Post Thanks(0) Quote Reply Posted: April/12/04 at 11:46am
	What SalesCart version are you running? Authorize.net changed the way they accepted transaction posts from merchant websites so you might be looking an older version of SalesCart that doesn't work with the new version of Authorize.net.
	Techno Geek Customer Support Engineer ComCity and SalesCart Technical Support

ghtyl Members Profile Send Private Message Find Members Posts Add to Buddy List Newbie Joined: April/06/04 Location: United States Status: Offline Points: 14	Post Options Post Reply Quote ghtyl Report Post Thanks(0) Quote Reply Posted: April/12/04 at 12:16pm
	Will, Thanks for your prompt response. That is a good point! I am using SalesCart Pro 3.7. Is it too old? Thanks! Celine

ghtyl Members Profile Send Private Message Find Members Posts Add to Buddy List Newbie Joined: April/06/04 Location: United States Status: Offline Points: 14	Post Options Post Reply Quote ghtyl Report Post Thanks(0) Quote Reply Posted: April/12/04 at 1:09pm
	Will, If we really need to upgrade to accomdate the new Authorize setting, can you please direct me a link , documentataion, regarding upgrade? Hope we don't need to upgrade for now. Thanks! Celine

ghtyl Members Profile Send Private Message Find Members Posts Add to Buddy List Newbie Joined: April/06/04 Location: United States Status: Offline Points: 14	Post Options Post Reply Quote ghtyl Report Post Thanks(0) Quote Reply Posted: April/12/04 at 4:48pm
	Hi, The issue is fixed by Authorize Net. Thanks! Celine

Techno Geek Members Profile Send Private Message Find Members Posts Add to Buddy List Admin Group Evil monkey living in my closet! Joined: March/11/04 Location: United States Status: Offline Points: 1206	Post Options Post Reply Quote Techno Geek Report Post Thanks(0) Quote Reply Posted: April/12/04 at 4:53pm
	Ah :) Sorry I couldn't reply back.
	Techno Geek Customer Support Engineer ComCity and SalesCart Technical Support