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ltanguay 
Newbie 
Joined: May/02/04 Status: Offline Points: 2 |
 Topic: No Grand or Tax Totals on Receipt pagePosted: May/26/04 at 6:02pm |
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When I run a test order, I am not able to get a Grand Total or Tax Total (under Summary of Charges section) on the receipt page. They don't appear in the merchant/customer email either. These totals are present on the confirm page. Any suggestions?
Also, on the merchant/customer email the shipping charge shows up as $0.00 even though there is a shipping charge. Suggestions? Thanks, Laura |
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Techno Geek
Admin Group 
Evil monkey living in my closet! Joined: March/11/04 Location: United States Status: Offline Points: 1206 |
Posted: May/28/04 at 9:44am |
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Do you have any support left? It sounds like a min-configuration in the global or salescart.asa file.
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Techno Geek
Customer Support Engineer ComCity and SalesCart Technical Support |
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ltanguay
Newbie
Joined: May/02/04 Status: Offline Points: 2 |
Posted: May/28/04 at 3:17pm |
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I'm not sure. I just recently purchased the transaction and ASPMail plug-ings and I thought those purchases came with additional 30 day support. I asked support about this, but no reply. Can you help?
Thanks, Laura |
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Techno Geek
Admin Group
Evil monkey living in my closet! Joined: March/11/04 Location: United States Status: Offline Points: 1206 |
Posted: June/01/04 at 8:51am |
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Those purchases don't really qualify you for the main software support. However, if you submit a ticket, we'll make the exception.
Please make sure that when you submit your ticket you include the website username/password and the steps to reproduce the problem. The more descriptive you are the faster we can troubleshoot the issue. |
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Techno Geek
Customer Support Engineer ComCity and SalesCart Technical Support |
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progressive1
Newbie
Joined: April/09/05 Status: Offline Points: 3 |
Posted: April/15/05 at 1:04pm |
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Did you find a solution to this problem? I am having the same problem.
Mike |
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Techno Geek
Admin Group
Evil monkey living in my closet! Joined: March/11/04 Location: United States Status: Offline Points: 1206 |
Posted: April/15/05 at 4:29pm |
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Take a look at the following topic: http://forums.salescart.com/forum_posts.asp?TID=331&TPN=1
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Techno Geek
Customer Support Engineer ComCity and SalesCart Technical Support |
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No Grand or Tax Totals on Receipt page
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