Problem Adding Pictures to Catalog

Message Topic Search Topic Options Post Reply Create New Topic Printable Version Translate Topic

   When trying to upload pictures to categories and sub-categories I am receiving an error "Upload Jpegs and Gifs only".  The file being uploaded is jpg and I have had no issue uploading these images to the individual product pages.  My store id is 289.

Author	Message Topic Search Topic Options Post Reply Create New Topic Printable Version Translate Topic
Encoder Members Profile Send Private Message Find Members Posts Add to Buddy List Groupie Joined: January/06/16 Location: Idaho Status: Offline Points: 72	Post Options Post Reply Quote Encoder Report Post Thanks(0) Quote Reply Topic: Problem Adding Pictures to Catalog Posted: June/30/16 at 10:51am
	When trying to upload pictures to categories and sub-categories I am receiving an error "Upload Jpegs and Gifs only". The file being uploaded is jpg and I have had no issue uploading these images to the individual product pages. My store id is 289.

admin Members Profile Send Private Message Find Members Posts Add to Buddy List Admin Group Forum Administrator Joined: March/11/04 Status: Offline Points: 329	Post Options Post Reply Quote admin Report Post Thanks(0) Quote Reply Posted: June/30/16 at 7:16pm
	Did it upload the image despite the error? We've seen this issue occasionally that seems to be indicative of some kind of problem with the image. However, the image still gets uploaded.

Encoder Members Profile Send Private Message Find Members Posts Add to Buddy List Groupie Joined: January/06/16 Location: Idaho Status: Offline Points: 72	Post Options Post Reply Quote Encoder Report Post Thanks(0) Quote Reply Posted: July/01/16 at 9:16am
	No image is uploading at all. This only seems to be a problem with sub-categories. We are able to upload images to departments, categories and individual products without any issue. For an example of where the issue is occurring, in our store (289) see Accessories>Connectors & Cables>Mating Connectors (or any other sub-category under the Connectors & Cables category)

Encoder Members Profile Send Private Message Find Members Posts Add to Buddy List Groupie Joined: January/06/16 Location: Idaho Status: Offline Points: 72	Post Options Post Reply Quote Encoder Report Post Thanks(0) Quote Reply Posted: July/05/16 at 9:19pm
	Is this issue being addressed or was it forgotten over the holiday weekend?

Encoder Members Profile Send Private Message Find Members Posts Add to Buddy List Groupie Joined: January/06/16 Location: Idaho Status: Offline Points: 72	Post Options Post Reply Quote Encoder Report Post Thanks(0) Quote Reply Posted: July/11/16 at 9:51am
	It's been quite some time. Is an admin going to respond to this issue??

admin Members Profile Send Private Message Find Members Posts Add to Buddy List Admin Group Forum Administrator Joined: March/11/04 Status: Offline Points: 329	Post Options Post Reply Quote admin Report Post Thanks(0) Quote Reply Posted: July/13/16 at 7:46pm
	Please go to http://www.salescart.net/store20/CategoryTop.aspx?CategoryID=871&StoreID=289&DeptID=824 The mobile image we added. As we indicated in the earlier reply, sometimes it gives you that error message but the image is still uploaded. We will try and find out out more why the "false error" message is given but the error is "non-fatal"...and only an annoyance. The image uploads fine as can be seen for your subcategory and the image we uploaded. We added this image for your subcategory. Edited by admin - July/13/16 at 7:48pm

Encoder Members Profile Send Private Message Find Members Posts Add to Buddy List Groupie Joined: January/06/16 Location: Idaho Status: Offline Points: 72	Post Options Post Reply Quote Encoder Report Post Thanks(0) Quote Reply Posted: July/14/16 at 9:46am
	Sorry, but this does not appear to be a false error from my end. I am now unable to change the image you added. I browse to select the correct image and immediately get the message in black below the browse button "Upload Jpegs and Gifs only". When I select the upload button I receive the error in red above the yellow subcategory box "Upload Jpegs and Gifs only". Assuming this is a false error as you have indicated I select "update" at the bottom of the category box and...the image is not changed. This is something that still needs to be corrected.

admin Members Profile Send Private Message Find Members Posts Add to Buddy List Admin Group Forum Administrator Joined: March/11/04 Status: Offline Points: 329	Post Options Post Reply Quote admin Report Post Thanks(0) Quote Reply Posted: July/14/16 at 8:58pm
	Ok, this error is fixed at this time. We were able to change and upload a replacement product graphic. We simply uploaded the default "no icon" to put it back the way it defaults.