$0 totals and incorrect math

I am running into occassional issues with orders. I have one in the DB that shows orders totalling 55.40, $7 dollars in shipping, and a grand total of 25.95. Shipping is set for 0-25.99 for 7 dollars.

It looks like this---------------------

Order Details Quantity Item Description Price Discount Item Total Tax Sub Total
   
1 CB-ChasReceipts Charleston Receipts
Comment:    $ 18.95 0 % $ 18.95 $0.00 $18.95
   
1 benne16 16oz Benne Wafers
Comment:    $ 9.5 0 % $ 9.5 $0.00 $9.50
   
1 gullah-sssc Sassy Sues Shrimp Creole
Comment:    $ 7.95 0 % $ 7.95 $0.00 $7.95
   
2 'gullah-ads Artichoke Dippin Sauce
Comment:    $ 6.5 0 % $ 13 $0.00 $13.00
   
1 gullah-hdp Hush Dem Puppies
Comment:    $ 6 0 % $ 6 $0.00 $6.00
Order Summary
Shipping Cost: $ 7
Total Taxes: $ 0
Grand Total: $ 25.95

Any ideas? I also have an order for 0 items with 4 items choosen, but quantities and prices all showing 0. I don't know if this is related or not. I am running the Standard cart, IIS6, Wind 2003 server.

I am unable to replicate the error myself. All of my test orders go through fine.

Thanks in advance

That's exactly correct. The same issue happens on view1.asp but not on all order. Submit a support ticket and I'll send you the files that should take care of this issue.

The files that I send aren't part of the release. They were created for this reason but they treated as-is right now.

Are you on a Windwos 2003 server? or Do you have FrontPage 2003?

That'll do it alright. It's definitely not a common issue but it seems to only happen with FP 2003 and Window 2003 server. We came up with a good way to fix most of the lost session and 0 order issues. Take a look here: http://support.salescart.com/kb/KB-details.asp?key=5338

Some of the steps mentioned actually needs to be done through the web server but if you have a good control panel (provided by your host), then you should be able to knock out the steps mentioned in the link above.

Hello Will,
    This has been an issue for me quite a while and I have never been able to duplicate it myself. I am using FP2000 on a FP2000 server and several time a week get what I call a blank order ( Its sent to me but there is no information on it ) I have also on rare occasions had an incorrect math issue and just recently have had 2 instances that the customer had "free shipping" appear on their order and thats just about impossible under normal surcumstances unless they ordered 999999999999999 worth of merchandise. I went so far as to upload a fresh shop database incase it had become corupted, but it didn't make any difference. My DB is in a seperate folder and set up much like the information on the 2003 server except I use cdonts of course. I always figured it was an old browser or someone trying to get cute with the DB when this happens. Is this not the case and you have a fix for some of it? I am using SCPRO 3.82
thanks
Vince

I've been doing some digging. The order is there; if I click on edit, the items are in place (although it is time consuming to flip through the items.) I looked in the database in the orders table. The only thing I could find amiss was the grand total was 0. I manuallu corrected it, so the total now shows up, but all items are still at 0 and no order number shows (it does have one in the database) The issue almost looks like the order page is not fully rendered or some other db item is missing.

This is in the order section of the order management plugin. So I guess tes, the order was confirmed. All other info is there of the customer (name, address, credit card, etc) but each item is blank with a 0 quantity and a 0 total. Shipping is being calculated correctly, but then does not show up in the total.

Has anyone completely resolved this $0.00 Order Total issue?? I receive 100's of orders a week and about 10% of the orders I receive show free shipping (Which is impossible the way I have it set up) and a $0.00 order total. Additionally it does not charge their credit card / Paypal. Now today I have received an order with an incorrect total. If you add the items up, it equals $70.90 but it charged him $82.90. All of these errors seem to be exactly what you all are talking about above. Please help as this is really becomming draining on our customer service!

I am hosted through ComCity with business windows hosting and am running Dreamweaver MX version of SalesCart Pro.

I can only say that I too have been having the problem with 0 order totals for a while.. (It's a least comforting that misery loves company).. I was instructed to download the very latest shopping cart files (cgi-bin) from this website and have done so.. i.e. get the absolute latest version of files.. it seems to have reduced the occurences of the 0 order stuff, at least for now.. I'm using Sales Cart Pro, Dreamweaver version..

Jim