Incorrect Order SubTotal Dollar Amount

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   I've gotten this a few times already (approx 15 out of 2000 or so orders).  Some orders are not added correctly and the customer is undercharged.  Odd thing is the sales tax is correct for the order even though the subtotal charged is not.  Since I can't repeat/recreate this error I can't find what the problem is.  Could the customer hit the back button too quickly or when the page hasn't loaded completely and screwing up the item math????

Any suggestions????

(Great site and excellent idea to use a forum board.  The old way was real tuff to get around.  I like this new forum board already!!!! :) )

PS: I'm running Salescart Pro v3.82 on IIS5.0

Edited by NJTackle

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NJTackle Members Profile Send Private Message Find Members Posts Add to Buddy List Newbie Joined: June/11/04 Location: United States Status: Offline Points: 17	Post Options Post Reply Quote NJTackle Report Post Thanks(0) Quote Reply Topic: Incorrect Order SubTotal Dollar Amount Posted: June/11/04 at 3:47pm
	I've gotten this a few times already (approx 15 out of 2000 or so orders). Some orders are not added correctly and the customer is undercharged. Odd thing is the sales tax is correct for the order even though the subtotal charged is not. Since I can't repeat/recreate this error I can't find what the problem is. Could the customer hit the back button too quickly or when the page hasn't loaded completely and screwing up the item math???? Any suggestions???? (Great site and excellent idea to use a forum board. The old way was real tuff to get around. I like this new forum board already!!!! :) ) PS: I'm running Salescart Pro v3.82 on IIS5.0 Edited by NJTackle

Techno Geek Members Profile Send Private Message Find Members Posts Add to Buddy List Admin Group Evil monkey living in my closet! Joined: March/11/04 Location: United States Status: Offline Points: 1206	Post Options Post Reply Quote Techno Geek Report Post Thanks(0) Quote Reply Posted: June/15/04 at 8:45am
	There is a fix for this issue. It seems to only happen with a select group only. You can fill out a support ticket, make sure that you mention you need view1.asp and shipping2.asp and we'll send it to you. I want to add that this Fix is provided as-is. since you are running version 3.
	Techno Geek Customer Support Engineer ComCity and SalesCart Technical Support

Ginostylz Members Profile Send Private Message Find Members Posts Add to Buddy List Newbie Joined: May/02/04 Status: Offline Points: 17	Post Options Post Reply Quote Ginostylz Report Post Thanks(0) Quote Reply Posted: June/17/04 at 11:40pm
	I get this too. I don't know about the tax part, but 15 problems in 2000 orders sounds right. I am running salescart SQL 5

Prather Members Profile Send Private Message Find Members Posts Add to Buddy List Newbie Joined: March/21/05 Location: United States Status: Offline Points: 22	Post Options Post Reply Quote Prather Report Post Thanks(0) Quote Reply Posted: June/22/06 at 8:51am
	I need this fix, but it looks like you changed to paid support. How can I get it? I'm having the same problem of some orders coming up with tax only as the total.

mikeb Members Profile Send Private Message Find Members Posts Add to Buddy List Admin Group Joined: March/17/04 Location: United States Status: Offline Points: 194	Post Options Post Reply Quote mikeb Report Post Thanks(0) Quote Reply Posted: July/14/06 at 10:01am
	We provide fixes free of charge for the "life" of the version. Once the version is out of date, we do not provide any support on it any longer.