email not being sent

Hello

We use our site (quincyadulted.com) for registering adult education learners. We allow the registration portion (salescart) three times a year while registrations are going on and only allow browsing the courses during the rest of the year.

My problem: the email confirmation (sent to the customer) and the notification (sent to the school) have stopped working. No error message, just no email. It was working fine the last time we brought the site down and I have made no modifications to anything except the lobby.asp page. I have checked with the ISP and they are running both CDONTS and CDOSYS on the server, and the server is not Windows 2003 (Windows 2000). I checked the wizard to make sure that email was enabled - it is. I also checked the global.asa file and see the two email addresses which the notification emails are to be sent...

I am stumped. Any suggestions would be appreicated.

This is all I have in the beginning - the merc-conf is there, but not the sendmail

<!--#include file="codepage.asp"-->
<!--#include file="ADOVBS.inc"-->
<!--#include file="IASUtil.asp"-->
<!--#include file="merc-conf.asp"-->

should I add it? does the order matter?

I made the change, uploaded the page and this is the error message I get after I click for an email receipt

Active Server Pages error 'ASP 0141'

Page Command Repeated

/cgi-bin/sendemail.asp, line 1

The @ command can only be used once within the Active Server Page.


this is a copy of line 1, sendmail.asp
<%@ LANGUAGE="VBScript.Encode" %>

PS. I sent you an email with a script to test out the email server without SalesCart. Let's see if that works first.

I haven't received the email yet. How long ago was that? Sometimes it takes about 10-15 minutes before it comes through but if it takes longer, then we know the server is stopping the emails.

so far...nothing. I am guessing that the emails aren't getting through. Does this mean I there is something that the ISP has set/not set to allow emails to be forwarded? They are running CDONTS and CDOSYS.

I updated all files except 3_sendmail.asp, customer_login.asp and affiliate_login.asp - those three files I do not have.

Now when I run it, I get to through confirm2.asp and when I click on confirm the order, it fails on receipt2.asp. here is the error message:


Microsoft VBScript runtime error '800a01b6'

Object doesn't support this property or method: 'objMail.SetAuthUser'

?, line 0

any thoughts?

You may want to download the zip file that includes CMail.asp from the knowledge article again. Be sure and overwrite your existing version of this file located in the cgi-bin folder.

I've just asked the hosting company to take a look at it from their end and see what's going on. Can't hurt...