Issues setting up face book store

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   We put the mock store up specifically so you can see real data and see where and what a particular entry that you type, actually shows up.  

The best way to learn, is really to experiment and change the names or other elements and see how it changes on the store.  You can actually do that with two browser windows/tabs.  Make the change, and then on the other browser just hit F5 and you will see the effect of the change you made.  However, basically a "short name" shows up when that is only a small amount of space to display about the product.  So a short name displays right up under the image of a category or product when a customer first sees something.  When they drill down, they are given the longer name and more stuff.  So basically, its based on "drill down" with Short Name<Full Name<Short Description<Full Description. 

Its easy enough that if you mess something up, you just change it.  The only thing you will worry about for now is under the Catalog Tab.  We suggest you "MODIFY" the existing category, departments and products FIRST.  Then and only then should you set out to create NEW categories and products.  If you don't do it that way, you will basically "delete" your "example".  Catalog is "front of the store".  Ignore the other tabs for now:  The Store tab is for the "checkout" and the Orders tab  is "back office" where you.  So its in order of the way customer sees it.  Product Display then Checkout then Customer Order Data. 

So Goal 1:
Change a category by editing it and changing the data so it is one of your categories and edit and change the product so it is one of your products.  Then go back and look at the store. 

Goal 2: Then create a new category and add a new product to that category.

Goal 3: At that point, you will be pretty much set and probably go the side to create and get your images together and get your data together in an excel spreadsheet so you can just cut and paste it.

Edited by admin - October/10/14 at 10:00am

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admin Members Profile Send Private Message Find Members Posts Add to Buddy List Admin Group Forum Administrator Joined: March/11/04 Status: Offline Points: 329	Post Options Post Reply Quote admin Report Post Thanks(0) Quote Reply Topic: Issues setting up face book store Posted: October/10/14 at 9:55am
	We put the mock store up specifically so you can see real data and see where and what a particular entry that you type, actually shows up. The best way to learn, is really to experiment and change the names or other elements and see how it changes on the store. You can actually do that with two browser windows/tabs. Make the change, and then on the other browser just hit F5 and you will see the effect of the change you made. However, basically a "short name" shows up when that is only a small amount of space to display about the product. So a short name displays right up under the image of a category or product when a customer first sees something. When they drill down, they are given the longer name and more stuff. So basically, its based on "drill down" with Short Name<Full Name<Short Description<Full Description. Its easy enough that if you mess something up, you just change it. The only thing you will worry about for now is under the Catalog Tab. We suggest you "MODIFY" the existing category, departments and products FIRST. Then and only then should you set out to create NEW categories and products. If you don't do it that way, you will basically "delete" your "example". Catalog is "front of the store". Ignore the other tabs for now: The Store tab is for the "checkout" and the Orders tab is "back office" where you. So its in order of the way customer sees it. Product Display then Checkout then Customer Order Data. So Goal 1: Change a category by editing it and changing the data so it is one of your categories and edit and change the product so it is one of your products. Then go back and look at the store. Goal 2: Then create a new category and add a new product to that category. Goal 3: At that point, you will be pretty much set and probably go the side to create and get your images together and get your data together in an excel spreadsheet so you can just cut and paste it. Edited by admin - October/10/14 at 10:00am

chromeglow Members Profile Send Private Message Find Members Posts Add to Buddy List Groupie Joined: October/06/14 Status: Offline Points: 14	Post Options Post Reply Quote chromeglow Report Post Thanks(0) Quote Reply Posted: October/10/14 at 9:40am
	I have loaded my fb store and now I am trying to customize it. I need help, what do I put for short name and then name? Display ect. It is a little confusing because there is a mock stores info in the boxes right now.

admin Members Profile Send Private Message Find Members Posts Add to Buddy List Admin Group Forum Administrator Joined: March/11/04 Status: Offline Points: 329	Post Options Post Reply Quote admin Report Post Thanks(0) Quote Reply Posted: October/07/14 at 5:38pm
	The issue of FB permissions from one user to another, depending on the order they do things, or how they do things is a reoccurring problem we have been encountering with Facebook so the developers modified the app so that during the installation steps, you can re-request Facebook to redo the permissions under any condition. Please try it again. It should show Step 1 all the time now, to get those permissions right so we can get access to the list of pages you manage.

admin Members Profile Send Private Message Find Members Posts Add to Buddy List Admin Group Forum Administrator Joined: March/11/04 Status: Offline Points: 329	Post Options Post Reply Quote admin Report Post Thanks(0) Quote Reply Posted: October/07/14 at 11:01am
	What is the Facebook Page address that you are trying to add SalesCart to? Is it this one? https://www.facebook.com/ChromeGlow Edited by admin - October/07/14 at 11:02am

chromeglow Members Profile Send Private Message Find Members Posts Add to Buddy List Groupie Joined: October/06/14 Status: Offline Points: 14	Post Options Post Reply Quote chromeglow Report Post Thanks(1) Quote Reply Posted: October/07/14 at 10:39am
	I removed and re-installed the app but it is still not working. It doesn’t give us step 1 where we have to give fb permission.

admin Members Profile Send Private Message Find Members Posts Add to Buddy List Admin Group Forum Administrator Joined: March/11/04 Status: Offline Points: 329	Post Options Post Reply Quote admin Report Post Thanks(0) Quote Reply Posted: October/07/14 at 10:18am
	Ok, try removing and re-adding the app....that usually solves the problem because you stay using Facebook as a user. The problem is in the steps, the first step we tell you is to create a Facebook Page and Facebook automatically switches you from Use as a User to Use as a Page when you do that. So unless you make the switch right afterwards before you add the app back...the app gets added as a page and not as a user. Its a Facebook issue that we are trying to come up with a solution to. Edited by admin - October/07/14 at 10:26am

chromeglow Members Profile Send Private Message Find Members Posts Add to Buddy List Groupie Joined: October/06/14 Status: Offline Points: 14	Post Options Post Reply Quote chromeglow Report Post Thanks(1) Quote Reply Posted: October/07/14 at 9:58am
	Yes I am logged in as the user not the page. I will try what you suggested and let you know. Thank You

admin Members Profile Send Private Message Find Members Posts Add to Buddy List Admin Group Forum Administrator Joined: March/11/04 Status: Offline Points: 329	Post Options Post Reply Quote admin Report Post Thanks(0) Quote Reply Posted: October/07/14 at 9:48am
	Are you logged in as the Page, or the User? This can happen if you add the app as the page instead of the user. You always need to make sure you switch to "Using Facebook as YOU". Only the user can operate the App. Ok, please try this. Log in Facebook as your "user account", not as your page. So in the middle of Facebook, you should have your picture and your name and not the name of the page. If not, switch to your user account using the upside down triangle at the right hand side of Facebook. Then click on Facebooks Home button. On the left side, you should see Apps, and if you hover over Apps, the word More suddenly shows up. Click on More. Find the SalesCart App and go to the star that hovers as Edit. Click on the Star, and select Remove App. Wait a few seconds. Stay logged in as the user. Then go to https://www.facebook.com/games/salesbasket to reinstall the app. Let us know if this clears the problem.

chromeglow Members Profile Send Private Message Find Members Posts Add to Buddy List Groupie Joined: October/06/14 Status: Offline Points: 14	Post Options Post Reply Quote chromeglow Report Post Thanks(1) Quote Reply Posted: October/07/14 at 7:41am
	I am trying to set up my face book store sales cart and need technical support. There is no step 1 to give Face Book permissions on my page so the drop down for step 2 doesn't show any pages to add the store to. I really would like some assistance so that we can properly set up our store.