Transaction Processing Failure

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   We're still in test mode, but the host directory browsing restrictions seems to have been the problem.  Everything is working fine so far.  Site goes live in a few days, so keep your fingers crossed.

Thanks Will!

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Monomni Members Profile Send Private Message Find Members Posts Add to Buddy List Newbie Joined: May/06/04 Status: Offline Points: 18	Post Options Post Reply Quote Monomni Report Post Thanks(0) Quote Reply Topic: Transaction Processing Failure Posted: May/12/04 at 9:06pm
	We're still in test mode, but the host directory browsing restrictions seems to have been the problem. Everything is working fine so far. Site goes live in a few days, so keep your fingers crossed. Thanks Will!

Techno Geek Members Profile Send Private Message Find Members Posts Add to Buddy List Admin Group Evil monkey living in my closet! Joined: March/11/04 Location: United States Status: Offline Points: 1206	Post Options Post Reply Quote Techno Geek Report Post Thanks(0) Quote Reply Posted: May/10/04 at 8:05am
	That is technically not possible unless your host has some sort of a file browsing restriction on your server. If you can't figure it out what I would suggest is either filling out a support ticket if you're within the 60 day free support timeframe window or purchase a paid support incident. The link is: http://www.salescart.com/secure/supportfm1.htm
	Techno Geek Customer Support Engineer ComCity and SalesCart Technical Support

Monomni Members Profile Send Private Message Find Members Posts Add to Buddy List Newbie Joined: May/06/04 Status: Offline Points: 18	Post Options Post Reply Quote Monomni Report Post Thanks(0) Quote Reply Posted: May/06/04 at 6:20pm
	Didn't work. The generic path: \cgi-bin\email.txt is apparently using that shared path - and it times out. Using the full path doesn't work either.

Techno Geek Members Profile Send Private Message Find Members Posts Add to Buddy List Admin Group Evil monkey living in my closet! Joined: March/11/04 Location: United States Status: Offline Points: 1206	Post Options Post Reply Quote Techno Geek Report Post Thanks(0) Quote Reply Posted: May/06/04 at 6:14pm
	You mean the physical path (e:\users\mysite\cgi-bin) didn't work?
	Techno Geek Customer Support Engineer ComCity and SalesCart Technical Support

Monomni Members Profile Send Private Message Find Members Posts Add to Buddy List Newbie Joined: May/06/04 Status: Offline Points: 18	Post Options Post Reply Quote Monomni Report Post Thanks(0) Quote Reply Posted: May/06/04 at 6:09pm
	Yes, that's what it was originally - and it didn't work. When I did the test message, I got a path indication like e:\users\mysite\cgi-bin Basically a shared ISP directory path. Neither the original or full path works.

Techno Geek Members Profile Send Private Message Find Members Posts Add to Buddy List Admin Group Evil monkey living in my closet! Joined: March/11/04 Location: United States Status: Offline Points: 1206	Post Options Post Reply Quote Techno Geek Report Post Thanks(0) Quote Reply Posted: May/06/04 at 6:05pm
	Where is your cgi-bin located off of the root? usually the path is just a simple \cgi-bin\email.txt What you've described above won't work because the paths has to be "relative" and not the absolute path of the domain... it needs to be: Session("mytext") = "\cgi-bin\email.txt"
	Techno Geek Customer Support Engineer ComCity and SalesCart Technical Support

Monomni Members Profile Send Private Message Find Members Posts Add to Buddy List Newbie Joined: May/06/04 Status: Offline Points: 18	Post Options Post Reply Quote Monomni Report Post Thanks(0) Quote Reply Posted: May/06/04 at 1:38pm
	OK, now I'm getting an interesting result. Confirm2.asp thinks and thinks until I get a timeout error: Active Server Pages error 'ASP 0113' Script timed out /cgi-bin/receipt2.asp The maximum amount of time for a script to execute was exceeded. You can change this limit by specifying a new value for the property Server.ScriptTimeout or by changing the value in the IIS administration tools. So I found Articles #5162 and #5113 and adjusted salescart.asa as: Session("mytext") = "https://www.mydomain.com/cgi-bin/email.txt" It didn't work. The articles are confusing especially at one point by saying "If it is not valid, open global.asa, find Session("mytext"), and modify the value to a valid path." - when there is NO such thing in the global.asa file. So... I still am stuck. Interestingly though, we're getting customer receipt emails, which apparently confirms that the transaction processing is working.

Techno Geek Members Profile Send Private Message Find Members Posts Add to Buddy List Admin Group Evil monkey living in my closet! Joined: March/11/04 Location: United States Status: Offline Points: 1206	Post Options Post Reply Quote Techno Geek Report Post Thanks(0) Quote Reply Posted: May/06/04 at 12:06pm
	Try this: http://support.salescart.com/kb/KB-details.asp?key=5298
	Techno Geek Customer Support Engineer ComCity and SalesCart Technical Support

Monomni Members Profile Send Private Message Find Members Posts Add to Buddy List Newbie Joined: May/06/04 Status: Offline Points: 18	Post Options Post Reply Quote Monomni Report Post Thanks(0) Quote Reply Posted: May/06/04 at 11:48am
	OK, I think that's gotten me closer, but still not quite there yet. We already have the authorize.net trans ID and test tags set, but the WebLink stuff seems to be a new step. Added that info, and now after confirm2.asp, I'm getting: Authorization Error! Response Code: Authorization Code: Microsoft VBScript runtime error '800a0009' Subscript out of range: '[number: 1]' /cgi-bin/authfail.asp, line 20

Guests Members Profile Send Private Message Find Members Posts Add to Buddy List Guest Group	Post Options Post Reply Quote Guests Thanks(0) Quote Reply Posted: May/06/04 at 11:35am
	Install this software by unziping the files into a temporary folder/directory. Copy or import the following files into the directories listed below of your "active" SalesCart Web Site. Make sure you copy the existing files into a safe backup folder or directory. cgi-bin/ authfail.asp cgi-bin/ CTp.asp cgi-bin/ payment2.asp cgi-bin/ TP.asa Next... Open TP.asa, find the following line: Session ("TxtLogin") = "your_login" and replace your_login with your login from Authorize.Net. Also, find the following line: Session ("TxtPassword") = "your_transkey" and replace your_transkey with your transaction key from Authorize.Net. To obtain your transaction key, - Go to Authorizenet merchant login (https://secure.authorize.net) - Click Settings - Click Obtain Transaction Key in the Security section - Enter your answer to your secret question to obtain your transaction key When you are ready to go live, find the line: Session ("TxtTestRequest") = "TRUE" and replace TRUE with FALSE. Once this is done... Login to AuthorizeNet through http://secure.authorize.net. Click Settings > WebLink > Referrer URLS and enter the absolute URL of the posting page (i.e. https://www.yourdomain.com/cgi-bin/confirm2.asp). Click Settings > Password-Required Mode and make sure the option is not selected.

Monomni Members Profile Send Private Message Find Members Posts Add to Buddy List Newbie Joined: May/06/04 Status: Offline Points: 18	Post Options Post Reply Quote Monomni Report Post Thanks(0) Quote Reply Posted: May/06/04 at 10:26am
	OK, I still have a variety of unsolved problems, the most important of which: Testing the transaction processing (with Authorize.net in test mode) fails. I get the authfail.asp page with the following error: Authorization Error! Response Code: The following errors have occurred. (92) The gateway no longer supports the requested method of integration. Authorization Code: NA Transaction ID: NA Address Verification (if applicable) Data: NA Decline Reason: NA I can't find any support info that addresses this problem... BTW - this is with SalesCart Pro 5 on Dreamweaver. Edited by Monomni