Only I get e-mail of orders
Printed From: SalesCart
Category: Legacy Products
Forum Name: SalesCart Standard / PRO / SQL
Forum Description: All questions pertaining to SalesCart Standard, PRO and SQL should be posted here.
URL: http://forum.salescart.com/forum/forum_posts.asp?TID=518
Printed Date: November/23/24 at 5:31pm
Software Version: Web Wiz Forums 11.04 - http://www.webwizforums.com
Topic: Only I get e-mail of orders
Posted By: Lonewolf
Subject: Only I get e-mail of orders
Date Posted: January/14/06 at 10:47am
I upgraded to SC 3 STD and I installed the CDOSYS e-mail files and added the lines it told you to. But the shopping cart will only send me a e-mail copy of the order. Also the send frind a e-mail will not work. I e-mail my webmaster about the SMTP and he checked and it was install and working.
If I use my e-mail address in the test order that is the same as the e-mail address that I get my orders sent to then I get the customer copy of the order to. It will not send a customer e-mail to any other address other then to my website address.
What alse could it be?
Don
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Replies:
Posted By: admin
Date Posted: February/02/06 at 11:52am
Its a problem on the server. And, these sorts of problem are not easy to troubleshoot unless you get access to the server.
Your ISP can see these emails getting rejected on the server. If he opens them up, the error messages will tell him what the problem is. It requires that your ISP know how to troubleshoot and admin the SMTP service on his webserver though.
Typically, given what you are describing its because the eventual mail server is rejecting your customer emails as "off domain" and thus an attempt at "relay". He needs to enable relay for the particular IP of his SMTP service.
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Posted By: Lonewolf
Date Posted: February/20/06 at 10:14am
Ok I will drop my webmaster a note.
thanks
lw
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