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Error with Order management

Printed From: SalesCart
Category: Legacy Products
Forum Name: SalesCart Standard / PRO / SQL
Forum Description: All questions pertaining to SalesCart Standard, PRO and SQL should be posted here.
URL: http://forum.salescart.com/forum/forum_posts.asp?TID=374
Printed Date: November/30/22 at 2:03pm
Software Version: Web Wiz Forums 11.04 - http://www.webwizforums.com


Topic: Error with Order management
Posted By: mikea
Subject: Error with Order management
Date Posted: July/08/05 at 8:13am
Hello, I'm new to using this software. I've had it for a while but have just gotten around to trying to get a site up and running. I just bought the order management and product management plugins.

When tryning to look at orders I get the following message...

     ADODB.Recordset error '800a0cc1'

     Item cannot be found in the collection
     corresponding to the requested name
     or ordinal.

     ?, line 0

... I have the latest shop.mdb

I'm also having problems creating users via order management as well. The sneak in will let me in but it will not create the default user/pswd. Nor will the add new merchant function work.

I'm using pro and frontpage on a MS Webserver 2003. The site is in a sub web off the root web folder.

What am I missing?   
Thanks,
Mike




Replies:
Posted By: Techno Geek
Date Posted: July/13/05 at 8:39am
That error is saying that one of the database columns is missing a record. Do you have the latest version of the order management?

-------------
Techno Geek
Customer Support Engineer
ComCity and SalesCart Technical Support


Posted By: mikea
Date Posted: July/13/05 at 12:36pm
I spoke to someone at salescart and the problem was not having a space in the username for the database connection. Thats not in the documentation that I'v found.

It's up and runnning now. Thanks though


Posted By: Techno Geek
Date Posted: July/13/05 at 1:20pm
Ah yeah, that's the FrontPage 2003 problem that seems to plague everyone

-------------
Techno Geek
Customer Support Engineer
ComCity and SalesCart Technical Support


Posted By: phbrowne
Date Posted: August/22/05 at 12:05pm
Hey...how did you solve your problem? I am having the same issue...

Where is this myseterious space that I need to add/delete?

Thanks

Pat Browne

-------------
Patricia Browne


Posted By: Techno Geek
Date Posted: August/22/05 at 12:21pm
We can't possibly include everything in the manual. You would literally have a book that will exceed 1000 pages easily. That's where the Knowledge base comes in handy. That's why we also have a forum so we can all discuss, ask, collaborate.

You can try the fix mentioned in this thread: http://support.salescart.com/kb/KB-details.asp?key=5393 - KB Article 5393

-------------
Techno Geek
Customer Support Engineer
ComCity and SalesCart Technical Support


Posted By: phbrowne
Date Posted: August/22/05 at 4:20pm
I shoulda tried this simple solution first...it worked. The other fixes (downloading new verision, modifications through the SC tool bar did nothing!

Murphy's Law: If you try the simple solution first, it will not work. Try all the hard stuff (read: time consuming) first so that you can whack yourself on the top of the head when the easy solution works!

Thank you, thank you!

-------------
Patricia Browne


Posted By: wesonline
Date Posted: October/28/05 at 4:59pm
Do we know what the fix is to the original problem MIKEA was talking about below. I have been getting the same problem. I read what techno geek wrote in his reply so I investigated my version of the ORDER MGMT plug-in. I noticed is said VERSION 3.0. I also notice that SALESCART was selling an upgrade VERSION 4.0. I figured I needed to buy it to fix the problem. I paid my $60.00 and received the download instructions. I installed it and it still indicates VERSION 3.0 and did not fix the problem.


When tryning to look at orders I get the following message...

     ADODB.Recordset error '800a0cc1'

     Item cannot be found in the collection
     corresponding to the requested name
     or ordinal.

     ?, line 0

... I have the latest shop.mdb

I'm also having problems creating users via order management as well. The sneak in will let me in but it will not create the default user/pswd. Nor will the add new merchant function work.

I'm using pro and frontpage on a MS Webserver 2003. The site is in a sub web off the root web folder.

What am I missing?   
Thanks,
Mike

[/QUOTE]


Posted By: mikea
Date Posted: October/31/05 at 7:12am
In frontpage goto tools;sitesettings

click on the database tab
select your salescart database(s)
highlite them one at a time
and click on the modify button.

Click on the advanced... button

in the username: field put one space
and nothing for the password.


Click Ok on each window to save.

This should work.



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