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Does not email merchant sales order

Printed From: SalesCart
Category: Legacy Products
Forum Name: SalesCart Standard / PRO / SQL
Forum Description: All questions pertaining to SalesCart Standard, PRO and SQL should be posted here.
URL: http://forum.salescart.com/forum/forum_posts.asp?TID=369
Printed Date: November/30/22 at 1:38pm
Software Version: Web Wiz Forums 11.04 - http://www.webwizforums.com


Topic: Does not email merchant sales order
Posted By: cdavis
Subject: Does not email merchant sales order
Date Posted: June/29/05 at 2:04pm
At Fubo.biz some products will email the merchant sales order others will not. Here is one of the product pages that do not email the merchant sales order.
http://fubo.biz/mall/flasks_mo.asp

products: Camo round hunters flask (at bottom)
N: Camo Flask With Mossy Oaks concho

The other products on the page may or may not work also. Can't tell because they have not been ordered.
Maybe the whole page is not working.

So far eighteen products do not send the email. Although all send the Paypal processing email.

Thanks,
Cody



Replies:
Posted By: Techno Geek
Date Posted: June/30/05 at 2:04pm
Yeah but the email is not based on the individual products but rather the entire order.

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Techno Geek
Customer Support Engineer
ComCity and SalesCart Technical Support


Posted By: cdavis
Date Posted: June/30/05 at 2:27pm
Yes, I realize that, but the person receiving emails is having to call the customer to find out what they ordered when one of these products are ordered. They receive that Paypal notification but not the Salescart notification with the product number. Orders with other products work fine.


Posted By: Techno Geek
Date Posted: June/30/05 at 3:03pm
Okay, to be honest I think it would be bad to rely on the emails to find out what the person ordered. I agree with you that the owner shouldn't have to call the customer(s) but at the same token the owner should not rely on the emails to find out this information.

Instead, making a small $60.00 investment in the order management would allow him/her to check the orders via the web interface at his/her own convenience and find out what the customer has ordered. Plus it'll boost the functionality of the shopping cart more.

In regards to the emails not going through, the first steps is to find out whether those emails are actually leaving the web server first. You will need to get your host involved with that.

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Techno Geek
Customer Support Engineer
ComCity and SalesCart Technical Support


Posted By: cdavis
Date Posted: July/01/05 at 7:24am
Thanks.
We have the order management module, but the owner does not use it. I had forgotten about it. We can use it until we get the rest of it working.

How can we check with the host to see if the emails are leaving?


Posted By: Techno Geek
Date Posted: July/01/05 at 4:19pm
You'll want to ask the host to check the mail server logs and look for any failures that might have been generated.

Also, you want to make sure that you give your host the email address, which your shopping cart is sending from.

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Techno Geek
Customer Support Engineer
ComCity and SalesCart Technical Support


Posted By: cdavis
Date Posted: July/19/05 at 11:00am
The order management module ver 3 is not working properly and needs to be reinstalled. We cannot find our copy. How do we get a replacement copy?


Posted By: Techno Geek
Date Posted: July/21/05 at 11:16am
Go to http://userroom.salescart.com to download it.

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Techno Geek
Customer Support Engineer
ComCity and SalesCart Technical Support


Posted By: cdavis
Date Posted: July/25/05 at 8:30am
I have reinstalled the extension for order management in Dreamweaver. The website is large so I prefer not to upload the entire website. What files do I upload to reinstall it on the server?


Posted By: cdavis
Date Posted: August/08/05 at 1:20pm
I have reinstalled the extension for order management in Dreamweaver. The website is large so I prefer not to upload the entire website. What files do I upload to reinstall the Order Management function on the server?



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