Missing order numbers
Printed From: SalesCart
Category: Legacy Products
Forum Name: SalesCart Standard / PRO / SQL
Forum Description: All questions pertaining to SalesCart Standard, PRO and SQL should be posted here.
URL: http://forum.salescart.com/forum/forum_posts.asp?TID=317
Printed Date: November/24/24 at 10:47am
Software Version: Web Wiz Forums 11.04 - http://www.webwizforums.com
Topic: Missing order numbers
Posted By: jenny
Subject: Missing order numbers
Date Posted: March/19/05 at 11:25am
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There are missing order numbers between my ordered and abandoned order reports. I am concerned about the order numbers that don’t show up on my abandoned orders or ordered reports. Is there any resolution to this?
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Replies:
Posted By: Techno Geek
Date Posted: March/21/05 at 10:25am
I've never seen missing order numbers. The order numbers are auto-incremented so even if a person leaves the site during the checkout, the order will still remain in the database unless if someone manually removes the records from the database.
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Techno Geek
Customer Support Engineer
ComCity and SalesCart Technical Support
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Posted By: jenny
Date Posted: March/23/05 at 6:47am
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Well the problem that I am experiencing for example is I received order # 52 and then my next order # that I receive is #60. When I view my abandoned order report it may only show order #'s 54 and 56 missing. So between order #'s 52 and 60 there are only 2 orders abandoned what happens to order #'s 53, 55, 57-59?
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Posted By: Techno Geek
Date Posted: March/23/05 at 9:21am
Yes, but I can add an item to the cart and that will increase the order number and unless if the customer is going through the checkout you're not going to see the order in the abandoned section. This means the customer would have to have entered some data before leaving the cart in order for it to become abandoned.
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Techno Geek
Customer Support Engineer
ComCity and SalesCart Technical Support
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