Wrong Shipping amount
Printed From: SalesCart
Category: Legacy Products
Forum Name: SalesCart Standard / PRO / SQL
Forum Description: All questions pertaining to SalesCart Standard, PRO and SQL should be posted here.
URL: http://forum.salescart.com/forum/forum_posts.asp?TID=246
Printed Date: November/23/24 at 7:47pm
Software Version: Web Wiz Forums 11.04 - http://www.webwizforums.com
Topic: Wrong Shipping amount
Posted By: jimgub
Subject: Wrong Shipping amount
Date Posted: December/01/04 at 4:40am
I'm using Sales Cart Pro. A customer order just came in for $49.20. We have our shipping table set-up such that from $0-$25 it's $4.95 for shipping and from $25.01 - $50.00 it's $5.95. But in this order case the system came back and said the shipping charge was $4.95 (ie should have been $5.95)... Any suggestions what's up?
Thanks
Jim
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Replies:
Posted By: jimgub
Date Posted: December/07/04 at 5:19am
Will and staff,
any insights into this problem...? anybody else ever seen it occur. My customer is getting disillusioned about Sales Cart, but I'm trying to keep her in the game...
Jim...
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Posted By: Techno Geek
Date Posted: December/07/04 at 10:56am
I'm not sure. There are some many different variables in the shipping portion of the shopping cart that it would be difficult to guess.
How often does this issue happen? Has it happened before?
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Techno Geek
Customer Support Engineer
ComCity and SalesCart Technical Support
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Posted By: jimgub
Date Posted: December/07/04 at 1:33pm
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no, this is a first.. although this customer has bumped into a few other unrelated problems...which makes her more concerned...
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Posted By: Techno Geek
Date Posted: December/10/04 at 10:26am
I'm not quite sure. The details are too vague but if you have support I would recommend that you submit a ticket so we can get the site details, etc.
We also need the exact steps to re-produce the issue.
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Techno Geek
Customer Support Engineer
ComCity and SalesCart Technical Support
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Posted By: jimgub
Date Posted: December/14/04 at 1:50pm
Will,
we can't reproduce it... for now I'll just shelve it unless it pops up again.. guaranteed there is a problem however...
thx
Jim
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