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Forum LockedTimeout settings for Order Management

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Kent DeSautel View Drop Down
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    Posted: May/16/04 at 10:27am
Is it possible to extend the time limits when using the Order Management webpage so that it doesn't timeout after a short period of inactivity which results in having to re-enter your username and password.

Also.... is it possible to extend the time limits for the shopping cart for the customers. I have had numerous customer reports who have received timeout errors during the checkout process. I am assuming they are taking to long to key in all of thier shipping and billing info.
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Post Options Post Options   Thanks (0) Thanks(0)   Quote Guests Quote  Post ReplyReply Direct Link To This Post Posted: May/17/04 at 4:45pm
You need to change the session time out on the server. The default is 20 minutes for .asp page sessions.
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Kent DeSautel View Drop Down
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Post Options Post Options   Thanks (0) Thanks(0)   Quote Kent DeSautel Quote  Post ReplyReply Direct Link To This Post Posted: May/17/04 at 6:08pm
Can I change this setting, or does ComCity have to change this for me since you are hosting my site?

Thanks,

Kent
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Post Options Post Options   Thanks (0) Thanks(0)   Quote Guests Quote  Post ReplyReply Direct Link To This Post Posted: May/18/04 at 11:40am
We would make that change for you. You can visit our support section and fill out a work order request to have your session time out increased.
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