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General Store Problems

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Post Options Post Options   Thanks (0) Thanks(0)   Quote admin Quote  Post ReplyReply Direct Link To This Post Posted: March/18/16 at 2:59pm
Ok, we'll check it.
It is possible it is all just one problem.
The only way is to peel the onion one layer at a time.

Ok, you have a lot of options...so that could be some kind of issue.

Edited by admin - March/18/16 at 3:01pm
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Post Options Post Options   Thanks (0) Thanks(0)   Quote Encoder Quote  Post ReplyReply Direct Link To This Post Posted: March/18/16 at 2:52pm
I'm not convinced the problems are unrelated, but we can attack them one at a time if that will help. Let's start with the first problem, items not adding to cart. An example of a product that will not add to the cart, regardless of attributes selected can be found at this link: http://www.salescart.net/store20/ProductTop.aspx?ProductID=610&StoreID=289. Regardless of the attributes selected, the item will not add to cart. An example of a product that will add to the cart with some attributes, but not with others can be found at this link: http://www.salescart.net/store20/ProductTop.aspx?productID=608&StoreID=289. If you pick the first item on the list of each attribute selection, the item will add to the cart, but if you select the last item on the list for each attribute option, it will not. With other attribute combinations, some add, some don't.

Please let me know if you need further info.
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Post Options Post Options   Thanks (0) Thanks(0)   Quote admin Quote  Post ReplyReply Direct Link To This Post Posted: March/18/16 at 2:42pm
Ok, can we just work on one issue at a time and can you give us a list of things to do to "reproduce" what you are talking about. Like:

  1. Go to this URL
  2. Click on xyz
  3. etc


We'll work each problem and then go on to the next one until we are done. Choose the first one you want to work on and give us a "recipe" to reproduce the problem you are seeing on your end.

Also, it is possible that it is all one issue and when we fix it on issue #1, one or all the other issues go away.

Edited by admin - March/18/16 at 2:45pm
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Post Options Post Options   Thanks (0) Thanks(0)   Quote Encoder Quote  Post ReplyReply Direct Link To This Post Posted: March/18/16 at 2:01pm
We seem to be running into a number of problems with our new store setup (we are in the process of converting from SalesCart Express to SalesCart Cloud).

Shopping Cart: Some items will not add to the shopping cart. The only pattern we can identify is that this only seems to affect products with attributes. In some cases it's the entire product regardless of the attributes selected, in other cases it's only certain attribute combinations.

Pricing: On products that have multiple attribute selections, any base price adder is dropped from the total price as soon as the next level attribute is selected. When an item is added to the cart, the total for the item does not include any base price additions for attributes.

Wish List: On products that have attribute selections, some items will not add to wish list. For items that will add to the wish list, no attribute selections are included.

We seem to be having no issue for products without additional attribute options.

Any assistance you can provide in identifying the cause of these problems is appreciated.

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