Only I get e-mail of orders

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Lonewolf

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Topic: Only I get e-mail of orders
Posted: February/20/06 at 10:14am

Ok I will drop my webmaster a note.

thanks
lw

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Posted: February/02/06 at 11:52am

Its a problem on the server. And, these sorts of problem are not easy to troubleshoot unless you get access to the server.

Your ISP can see these emails getting rejected on the server. If he opens them up, the error messages will tell him what the problem is. It requires that your ISP know how to troubleshoot and admin the SMTP service on his webserver though.

Typically, given what you are describing its because the eventual mail server is rejecting your customer emails as "off domain" and thus an attempt at "relay". He needs to enable relay for the particular IP of his SMTP service.

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Posted: January/14/06 at 10:47am

I upgraded to SC 3 STD and I installed the CDOSYS e-mail files and added the lines it told you to. But the shopping cart will only send me a e-mail copy of the order. Also the send frind a e-mail will not work. I e-mail my webmaster about the SMTP and he checked and it was install and working.
If I use my e-mail address in the test order that is the same as the e-mail address that I get my orders sent to then I get the customer copy of the order to. It will not send a customer e-mail to any other address other then to my website address.
What alse could it be?

Don

Edited by Lonewolf

Author	Message Topic Search Topic Options Post Reply Create New Topic Printable Version Translate Topic
Lonewolf Members Profile Send Private Message Find Members Posts Add to Buddy List Newbie Joined: June/06/04 Status: Offline Points: 31	Post Options Post Reply Quote Lonewolf Report Post Thanks(0) Quote Reply Topic: Only I get e-mail of orders Posted: February/20/06 at 10:14am
	Ok I will drop my webmaster a note. thanks lw

admin Members Profile Send Private Message Find Members Posts Add to Buddy List Admin Group Forum Administrator Joined: March/11/04 Status: Offline Points: 329	Post Options Post Reply Quote admin Report Post Thanks(0) Quote Reply Posted: February/02/06 at 11:52am
	Its a problem on the server. And, these sorts of problem are not easy to troubleshoot unless you get access to the server. Your ISP can see these emails getting rejected on the server. If he opens them up, the error messages will tell him what the problem is. It requires that your ISP know how to troubleshoot and admin the SMTP service on his webserver though. Typically, given what you are describing its because the eventual mail server is rejecting your customer emails as "off domain" and thus an attempt at "relay". He needs to enable relay for the particular IP of his SMTP service.

Lonewolf Members Profile Send Private Message Find Members Posts Add to Buddy List Newbie Joined: June/06/04 Status: Offline Points: 31	Post Options Post Reply Quote Lonewolf Report Post Thanks(0) Quote Reply Posted: January/14/06 at 10:47am
	I upgraded to SC 3 STD and I installed the CDOSYS e-mail files and added the lines it told you to. But the shopping cart will only send me a e-mail copy of the order. Also the send frind a e-mail will not work. I e-mail my webmaster about the SMTP and he checked and it was install and working. If I use my e-mail address in the test order that is the same as the e-mail address that I get my orders sent to then I get the customer copy of the order to. It will not send a customer e-mail to any other address other then to my website address. What alse could it be? Don Edited by Lonewolf