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ghtyl View Drop Down
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Direct Link To This Post Topic: Not getting Sales Order Confirmation!!!
    Posted: December/14/04 at 11:53am
Hi,

We are suddenly not receiving the Sales Order Confirmation Email. Usually, we will receive 3 emails. One is Merchant Receipt , and Order Details Confirmation with all the order details. Third is confirmation from Authorize Net. Now, we only received the first and third email without the Order Details Confirmation. We only know the information about customers, the amount of the orders without any information regarding details.

It is very urgent for us .

I'd appreciate your advice what might be the problem and how can I even start to troubleshoot?



Thanks a lot!
Celine
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ghtyl View Drop Down
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Direct Link To This Post Posted: December/18/04 at 5:39pm
Hi,

I have tested sending and receiving emails on our mail server, the emails can be received and sent without problem. Still don't understand why we are not receiveing Sales confirmation order generated from Sales Cart.
Currently, I have to go to Shipping Plugin , Shippming Management to check order details. And it doesn' contain some details such as Message etc.

Sales Cart, I really appreciate it if you can give me a hint how to troubleshoot the problem!!??

Thanks!
Celine

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Techno Geek View Drop Down
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Direct Link To This Post Posted: December/18/04 at 8:27pm
You should first start troubleshooting your SMTP services (not mail server) on the webserver by uploading a CDONTS test script. Try the following code:

<table width="500">


<%
If request.form("action")="Test" then
     on error resume next
     Set Mail = CreateObject("CDONTS.Newmail")
     if err.number = 0 then
      Mail.From = request.form("UserName")
      Mail.To = request.form("UserEmail")
      Mail.Subject = "Your mail works!"
      Mail.Body = "CDO for NT is available on your server"
      Mail.Send
      Set Mail = Nothing

      %>
   <tr>
   <td align="center">
<b>Test Completed</b>
<p>Your email should arrive shortly
<% else %>
      <td align="center">
      <b>Test Completed</b>
      <p>Your webserver does not support CDONTS.
     <% end if %>
    </td>
   </tr>

<% Else %>
<tr>
<td align="center">
    <font face="times new roman">
    <h2><i>CDO for NT Test</i></h2></font>
    <font face="Arial">
    <form action="email.asp" method="POST">
    <p>If your server supports CDO for NTS you will receive e-mail
    <br>confirmation within a few minutes of submitting the form.
    <pre>
      Your Name:   <input type="TEXT" name="UserName" size="25">
      Your E-Mail: <input type="TEXT" name="UserEmail" size="25">
    </pre>
    <p><center><input type="SUBMIT" name="action" value="Test">
    <input type="RESET" value="Clear Form"></center></form></font>
    </td>
</tr>
<% End If %>
</table>


If this script doesn't work, then your SMTP services is not working. This means your shopping cart is okay but your SMTP services is not okay.

Email server is not the same as SMTP services that is running on your IIS web server. FYI.
Techno Geek
Customer Support Engineer
ComCity and SalesCart Technical Support
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Direct Link To This Post Posted: December/18/04 at 8:27pm
Any additional issues should be directed to your host since it's not SalesCart related.
Techno Geek
Customer Support Engineer
ComCity and SalesCart Technical Support
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