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jimgub View Drop Down
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    Posted: December/01/04 at 4:40am
I'm using Sales Cart Pro. A customer order just came in for $49.20. We have our shipping table set-up such that from $0-$25 it's $4.95 for shipping and from $25.01 - $50.00 it's $5.95. But in this order case the system came back and said the shipping charge was $4.95 (ie should have been $5.95)... Any suggestions what's up?

Thanks
Jim
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Post Options Post Options   Thanks (0) Thanks(0)   Quote jimgub Quote  Post ReplyReply Direct Link To This Post Posted: December/07/04 at 5:19am
Will and staff,

any insights into this problem...? anybody else ever seen it occur. My customer is getting disillusioned about Sales Cart, but I'm trying to keep her in the game...

Jim...
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Post Options Post Options   Thanks (0) Thanks(0)   Quote Techno Geek Quote  Post ReplyReply Direct Link To This Post Posted: December/07/04 at 10:56am
I'm not sure. There are some many different variables in the shipping portion of the shopping cart that it would be difficult to guess.

How often does this issue happen? Has it happened before?
Techno Geek
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Post Options Post Options   Thanks (0) Thanks(0)   Quote jimgub Quote  Post ReplyReply Direct Link To This Post Posted: December/07/04 at 1:33pm
no, this is a first.. although this customer has bumped into a few other unrelated problems...which makes her more concerned...
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Post Options Post Options   Thanks (0) Thanks(0)   Quote Techno Geek Quote  Post ReplyReply Direct Link To This Post Posted: December/10/04 at 10:26am
I'm not quite sure. The details are too vague but if you have support I would recommend that you submit a ticket so we can get the site details, etc.

We also need the exact steps to re-produce the issue.
Techno Geek
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Post Options Post Options   Thanks (0) Thanks(0)   Quote jimgub Quote  Post ReplyReply Direct Link To This Post Posted: December/14/04 at 1:50pm
Will,

we can't reproduce it... for now I'll just shelve it unless it pops up again.. guaranteed there is a problem however...

thx
Jim
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