http://forum.salescart.com/forum/ Copyright (c) 2006-2013 Web Wiz Forums - All Rights Reserved. Wed, 13 May 2026 03:39:04 +0000 Tue, 18 Oct 2005 11:31:13 +0000 http://blogs.law.harvard.edu/tech/rss Web Wiz Forums 11.04 360 forum.salescart.com/forum/RSS_post_feed.asp?TID=401 http://forum.salescart.com/forum/forum_images/web_wiz_forums.png http://forum.salescart.com/forum/ http://forum.salescart.com/forum/forum_posts.asp?TID=401&PID=1676&title=anyone-have-the-shipping-plugin-working#1676 Author: Weasel
Subject: 401
Posted: October/18/05 at 11:31am

Hi! did you ever get this issue resolved? I am having difficulties getting mine to work also. I seem to fix one thing and another goes wrong.]]> Tue, 18 Oct 2005 11:31:13 +0000 http://forum.salescart.com/forum/forum_posts.asp?TID=401&PID=1676&title=anyone-have-the-shipping-plugin-working#1676 http://forum.salescart.com/forum/forum_posts.asp?TID=401&PID=1441&title=anyone-have-the-shipping-plugin-working#1441 Author: Prather
Subject: 401
Posted: August/17/05 at 3:42pm

Thanks for your help, I'll go that route!]]> Wed, 17 Aug 2005 15:42:35 +0000 http://forum.salescart.com/forum/forum_posts.asp?TID=401&PID=1441&title=anyone-have-the-shipping-plugin-working#1441 http://forum.salescart.com/forum/forum_posts.asp?TID=401&PID=1440&title=anyone-have-the-shipping-plugin-working#1440 Author: Techno Geek
Subject: 401
Posted: August/17/05 at 3:23pm

If you have a bug, you should report that through technical support to take advantage of our bug support level of service. Any issue sent to support for evaluation as a bug will receive the following technical support level of service from engineering:

1. Issues determined to be possible bugs by Support and escalated will receive a "workaround" within 3 business days of submission to Engineering from Support.

2. Issues determined to be possible bugs by Engineering will receive patches and certifiable final fixes within 10 business days of original submission to Engineering from Support.

Remember, if you have a technical support issue or if you have a bug, please report software anomalies via our normal contact technical support process via our online Work Order Form. We do not charge you support for issues that are characterized as Bugs or software anomalies. If you are sure your issue is a bug, you may use the normal 30 day support form to report the issue, but you need to be sure to indicate to the engineer that you wish to have your issue escalated as a bug. If you are not sure your issue is a bug are believe that it is, you may use the paid support form, and if the issue is later determined to be a bug at the conclusion of the support incident, your supports charges will be refunded to you.

http://support.salescart.com/bugrep.htm

If you feel that this is a bug and you're absolutely sure that it is, then submit your bug report.]]> Wed, 17 Aug 2005 15:23:17 +0000 http://forum.salescart.com/forum/forum_posts.asp?TID=401&PID=1440&title=anyone-have-the-shipping-plugin-working#1440 http://forum.salescart.com/forum/forum_posts.asp?TID=401&PID=1439&title=anyone-have-the-shipping-plugin-working#1439 Author: Prather
Subject: 401
Posted: August/17/05 at 12:45pm

I'm not implying that it's not working out of the box, I'm stating it as a fact. I can't find anything that helps in the knowledgebase. I don't mean to come across as crass, I'm just frustrated at this point.

Will I get support if I submit a bug report or do I have to pay for support at this point?]]> Wed, 17 Aug 2005 12:45:59 +0000 http://forum.salescart.com/forum/forum_posts.asp?TID=401&PID=1439&title=anyone-have-the-shipping-plugin-working#1439 http://forum.salescart.com/forum/forum_posts.asp?TID=401&PID=1438&title=anyone-have-the-shipping-plugin-working#1438 Author: Techno Geek
Subject: 401
Posted: August/17/05 at 12:08pm

Here are a few sites using the shipping plug-in "out of the box":

http://www.mappcaster.com/

www.guitarshop.net

to name a few. If you're implying that the shipping is not working out of the box, then you need to quantify the problem and follow our processes to submit it as a bug report.]]> Wed, 17 Aug 2005 12:08:55 +0000 http://forum.salescart.com/forum/forum_posts.asp?TID=401&PID=1438&title=anyone-have-the-shipping-plugin-working#1438 http://forum.salescart.com/forum/forum_posts.asp?TID=401&PID=1437&title=anyone-have-the-shipping-plugin-working#1437 Author: Prather
Subject: 401
Posted: August/17/05 at 9:45am

If your store is running the shipping plugin and it WORKS please contact me! I really don't want to pay for support on something that should have been working out of the box. I didn't have time to get it up and running completely before the 60 days and now I'm screwed.

I would appreciate anyone's help on this, anyone who has had a problem with it and fixed it, or anyone who just has it working. I'm trying to get the store to talk to the UPS servers to get shipping rates but it's not doing so.    ]]> Wed, 17 Aug 2005 09:45:05 +0000 http://forum.salescart.com/forum/forum_posts.asp?TID=401&PID=1437&title=anyone-have-the-shipping-plugin-working#1437