http://forum.salescart.com/forum/ Copyright (c) 2006-2013 Web Wiz Forums - All Rights Reserved. Fri, 24 Apr 2026 04:04:16 +0000 Wed, 25 May 2005 10:02:44 +0000 http://blogs.law.harvard.edu/tech/rss Web Wiz Forums 11.04 360 forum.salescart.com/forum/RSS_post_feed.asp?TID=331 http://forum.salescart.com/forum/forum_images/web_wiz_forums.png http://forum.salescart.com/forum/ http://forum.salescart.com/forum/forum_posts.asp?TID=331&PID=1263&title=back-forward-browsing#1263 Author: mikeb
Subject: 331
Posted: May/25/05 at 10:02am

First: The ONLY way to get this error is to start the checkout process in one browser and then go to another browser or the same browser and CHANGE the order. There is no other way. The changes only give you an error now when you try to do that. So now your customer is going to get an error that prevents them from doing it.

Take note of that, because in the end, the same customers are going to call you and say, whenever I try and checkout, I get an error page that says, "you changed the order after starting the checkout and you must start the checkout over again". You cannot keep someone from doing something stupid....you can only let them.

Here, see if this will help.
*********************** V E R   5.10 ***********************
-     wc    &nb sp;12/15/03     Changed shop1.asp to handle case sensitivity in if/then clause for postpone shopping
-     wc    &nb sp;4/9/04     Changed csimple.asp to handle security issue with displaying username/password on error condition
-     mtb    &n bsp;8/5/04     Changed salescartproductlink.js so that object could not be used in code view.
-     mtb    &n bsp;10/21/04     Changed checkluhn.inc to handle paypal case with no card number.
-     mtb    &n bsp;2/9/05     Changed command, SalesCartX Product Link.js to handle reverse logic on Discounted=yes.
-     mtb    &n bsp;4/1/05     Made Hiding the Credit card Number standard.
-     mtb    &n bsp;4/1/05     Changed shop1.asp, view1.asp, receipt1.asp, confirm2.asp to handle CheckoutSubtotal State. Avoids shopping cart manipulation after the checkout starts.


Edited by mike]]> Wed, 25 May 2005 10:02:44 +0000 http://forum.salescart.com/forum/forum_posts.asp?TID=331&PID=1263&title=back-forward-browsing#1263 http://forum.salescart.com/forum/forum_posts.asp?TID=331&PID=1262&title=back-forward-browsing#1262 Author: JTumbo
Subject: 331
Posted: May/25/05 at 9:46am

Thanks Mike for the reply. I was afraid that you would say that there were many files that were updated.    I have EXTENSIVE customization on my salescart pages including using a product database that I designed which, among other things, allows me to add multiple products to the cart at one time for package deals. Is there a comprehensive list that you can send me of the updated files so that I can have a little guidance as i try to move my mods over to 5.1?

Anyway, back to the topic at hand, I have been having this error for months now with the $0.00 grandtotal. I have spoken to as many of my customers that I can get in touch with to ask them about their checkout experience and 99.9% of them start the checkout process and complete it without deviating to any other webpage. Their credit card doesn't get charged, but they receive the order confirmation page and email, which shows the items they ordered, but no grandtotal. I'm hoping that 5.1 will solve some of these issues so i guess I'll have to take the time to move my mods over. Again, any list of files or direction you can give would be greatly appreciated. Thanks! ]]> Wed, 25 May 2005 09:46:50 +0000 http://forum.salescart.com/forum/forum_posts.asp?TID=331&PID=1262&title=back-forward-browsing#1262 http://forum.salescart.com/forum/forum_posts.asp?TID=331&PID=1261&title=back-forward-browsing#1261 Author: mikeb
Subject: 331
Posted: May/25/05 at 9:30am

You need to create a new SalesCart web with the new software and then replace your old cgi-bin with all the new files. Quite a few files changed.

Mostly, in our expierence this issue mainly surfaces in confusing web site design where the web designer has built the merchants site and spawned a bunch of new windows. Dont know your URL, but if you are experiencing this issue, you may want to look at that as well.]]> Wed, 25 May 2005 09:30:49 +0000 http://forum.salescart.com/forum/forum_posts.asp?TID=331&PID=1261&title=back-forward-browsing#1261 http://forum.salescart.com/forum/forum_posts.asp?TID=331&PID=1260&title=back-forward-browsing#1260 Author: JTumbo
Subject: 331
Posted: May/25/05 at 9:21am

When I install Salescart 5.1, what files are updated? I have been continuously having the same problems as mentioned above and I am running SalesCart 5.0.4. I downloaded the latest extension for Dreamweaver and installed it, but it still says that I am running version 5.0.4 from the main menu of the salescart extension? Is there anything else I need to do? And what files are updated??]]> Wed, 25 May 2005 09:21:32 +0000 http://forum.salescart.com/forum/forum_posts.asp?TID=331&PID=1260&title=back-forward-browsing#1260 http://forum.salescart.com/forum/forum_posts.asp?TID=331&PID=1239&title=back-forward-browsing#1239 Author: mikeb
Subject: 331
Posted: April/22/05 at 5:38pm

This is a customer error. Upgrade to the latest version 5.1 and it will not happen anymore.]]> Fri, 22 Apr 2005 17:38:29 +0000 http://forum.salescart.com/forum/forum_posts.asp?TID=331&PID=1239&title=back-forward-browsing#1239 http://forum.salescart.com/forum/forum_posts.asp?TID=331&PID=1238&title=back-forward-browsing#1238 Author: ericclimbs
Subject: 331
Posted: April/22/05 at 5:27pm

I've had the same problem where customers have replied to their confirmation email asking where there order is. Problem is I never got it over Sales Cart. As has been aforementioned, the receipt has the order items and details but zeroes in the totals.    As a quick fix I've decided to have a copy of all receipts emailed to me to make sure I don't miss an (attempted) order. (I'm having a big problem with that though -- see my other "new topic" post from today).

The problem happens infrequently but, still, even once is bad enough.]]> Fri, 22 Apr 2005 17:27:31 +0000 http://forum.salescart.com/forum/forum_posts.asp?TID=331&PID=1238&title=back-forward-browsing#1238 http://forum.salescart.com/forum/forum_posts.asp?TID=331&PID=1233&title=back-forward-browsing#1233 Author: mikeb
Subject: 331
Posted: April/22/05 at 1:03pm

We don't believe this will happen with the current released version of the software (5.1). In addition, the process by which you make this happens, means that these are not "real", legit orders. The person has removed all the items from the cart after the checkout was started.



Edited by mike]]> Fri, 22 Apr 2005 13:03:03 +0000 http://forum.salescart.com/forum/forum_posts.asp?TID=331&PID=1233&title=back-forward-browsing#1233 http://forum.salescart.com/forum/forum_posts.asp?TID=331&PID=1232&title=back-forward-browsing#1232 Author: jimgub
Subject: 331
Posted: April/22/05 at 12:26pm

Will,

in some cases we get a confirmation email with all the order details, including Order Id, but the totals are zero, as well as the tax and shipping totals... and given no (sub)totals, we can't look at the order record directy thru the online management tool..

in other cases we get confirmation emails with absolutely everything zero'ed out, including Order ID...

baffling...


thx
Jim
]]> Fri, 22 Apr 2005 12:26:31 +0000 http://forum.salescart.com/forum/forum_posts.asp?TID=331&PID=1232&title=back-forward-browsing#1232 http://forum.salescart.com/forum/forum_posts.asp?TID=331&PID=1223&title=back-forward-browsing#1223 Author: Techno Geek
Subject: 331
Posted: April/18/05 at 1:27pm

Do the empty email actually contain the order ID? You can go directly to receipt2.asp and it will generate an empty email. The same can happen if a customer places an order, and then refresh the receipt2.asp page afterwards. ]]> Mon, 18 Apr 2005 13:27:13 +0000 http://forum.salescart.com/forum/forum_posts.asp?TID=331&PID=1223&title=back-forward-browsing#1223 http://forum.salescart.com/forum/forum_posts.asp?TID=331&PID=1222&title=back-forward-browsing#1222 Author: jimgub
Subject: 331
Posted: April/18/05 at 1:21pm

Mike, Will,
thx for your responses...

it seems odd that only one of my customers is experiencing the problem, but having said that, when we receive the blank order confirmations wouldn't it be true that the customer at some point sees that they have an empty shopping cart, (or that the session has expired).. I find it hard to believe they'd go ahead and confirm the order with an empty cart...

how do I get the upgraded PRO version 5.1?

thx
Jim]]> Mon, 18 Apr 2005 13:21:53 +0000 http://forum.salescart.com/forum/forum_posts.asp?TID=331&PID=1222&title=back-forward-browsing#1222